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iphone issues after upgrading exchage to 2010

Iphone can not connect after upgrade to exchange 2010 from 2003. I have a single user that cannot get her Iphone to connect to the new Exchange 2010 I have several other users that have an Iphone and it connects with no issue. I have configured everything the same as the other users who have the iphone and I am still getting “cannot get mail , connection to server failed “ I have enabled SSL and everything else I can think of , If I take this users information and set up up on an another Iphone it works, so I am going to have her check this OS version ,anything else ?
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NAMEWITHELD12
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NAMEWITHELD12
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2 Solutions
 
Glen KnightCommented:
There is a known issues with members of built in groups, see Alanhardisty's guide here on how to resolve this: http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html
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NAMEWITHELD12Author Commented:
thanks , but I have tried that . and when i take that user cedentials to another I phone I am able to connect , so it is not anything to do with the users info but the phone itself
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Glen KnightCommented:
OK, so delete the Exchange Account from the phone, power cycle the phone and then try reconfiguring the mailbox, what errors do you have? Has this phone ever worked?
Is there a difference in the iOS version on one of the phones?
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NAMEWITHELD12Author Commented:
I am remote to the phone , it worked on the old exchange , i am finding out the OS version now

thanks for the Help !
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NAMEWITHELD12Author Commented:
iOS is 4.1 i am having her upagrade it to 4.3
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maxxmyerCommented:
Thank You. Helpful!
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