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Microsoft Office Professional Plus 2007 encountered an error during setup

Posted on 2011-03-22
13
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Last Modified: 2012-05-11
Hi

Is there any fix for this issue?
Actually this is the second time i get this error message
from an installation of Microsoft Office Professional 2007

This is the error message:
"Microsoft Office Professional Plus 2007 encountered an error during setup."

I do not receive more description of this error message, no number no nothing.
there is not an advice of anything on what to do or how to deal with this error.

I would like to mention that i already clean all temp files and make sure there
is not an earlier version of the Office program installed on this computer.

Thanks
0
Comment
Question by:C0ding
  • 9
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13 Comments
 
LVL 6

Expert Comment

by:nettek0300
ID: 35189742
Open the registry and go to Hkey_Classes_root\installer\products.  Look for the following key:
0000210911000000000000000F01FEC.  If it is there, click on it.  Verify that the product name on the right is MS Office Professional Plus 2007.  Once you have verified that this is the key for MS Office, delete the key.  Then reinstall Office.
0
 

Author Comment

by:C0ding
ID: 35190076

Hi nettek0300,

I did not find the key you wanted me to look for, but i got these:
these are the onlyones there, could it be one of this even if is not the one described by you?

HKEY_CLASSES_ROOT\Installer\Products\000021091A0090400000000000F01FEC
ProductName: Microsoft Office OneNote MUI (English) 2007
=======================================================================

HKEY_CLASSES_ROOT\Installer\Products\00002109511090400000000000F01FEC
ProductName: Microsoft Office Shared Setup Metadata MUI (English) 2007
=======================================================================

HKEY_CLASSES_ROOT\Installer\Products\00002109610090400000000000F01FEC
ProductName: Microsoft Office Excel MUI (English) 2007
=======================================================================

HKEY_CLASSES_ROOT\Installer\Products\00002109810090400000000000F01FEC
ProductName: Microsoft Office PowerPoint MUI (English) 2007
=======================================================================

HKEY_CLASSES_ROOT\Installer\Products\00002109B10090400000000000F01FEC
ProductName: Microsoft Office Word MUI (English) 2007
=======================================================================

HKEY_CLASSES_ROOT\Installer\Products\00002109C20090400000000000F01FEC
ProductName: Microsoft Office Proofing (English) 2007
=======================================================================

HKEY_CLASSES_ROOT\Installer\Products\00002109E60090400000000000F01FEC
ProductName: Microsoft Office Shared MUI (English) 2007
=======================================================================

HKEY_CLASSES_ROOT\Installer\Products\00002109F10090400000000000F01FEC
ProductName: Microsoft Office Proof (English) 2007
=======================================================================

HKEY_CLASSES_ROOT\Installer\Products\00002109F100A0C00000000000F01FEC
ProductName: Microsoft Office Proof (Spanish) 2007
=======================================================================

HKEY_CLASSES_ROOT\Installer\Products\00002109F100C0400000000000F01FEC
ProductName: Microsoft Office Proof (French) 2007
=======================================================================

HKEY_CLASSES_ROOT\Installer\Products\00002119F20000000000000000F01FEC
ProductName: Microsoft Office Home and Student 2007
=======================================================================

HKEY_CLASSES_ROOT\Installer\Products\000021599B0090400000000000F01FEC
ProductName: Microsoft Application Error Reporting
=======================================================================

HKEY_CLASSES_ROOT\Installer\Products\00002159FA0090400000000000F01FEC
ProductName: Microsoft Office PowerPoint Viewer 2007 (English)
=======================================================================

0
 

Author Comment

by:C0ding
ID: 35190343

nettek0300, do you think that:

HKEY_CLASSES_ROOT\Installer\Products\00002119F20000000000000000F01FEC
ProductName: Microsoft Office Home and Student 2007

is the key to be deleted?

Thanks
0
 

Author Comment

by:C0ding
ID: 35190471

Well i feel like i can't wait for your answer, i will have to proceed with this action.
Thanks anyway

0
 

Author Comment

by:C0ding
ID: 35191851

HEY MAN, WITH ALL DUE RESPECT...
BUT COULD YOU REPLY TO THIS THREAT?
0
 

Author Comment

by:C0ding
ID: 35191873

Or atleast could you tell me from what site you got this info...
0
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Author Comment

by:C0ding
ID: 35191888

I can't control myself with people like you...
Thank you for nothing, please don't post if you gonna be acting like this...
I hate this!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
0
 
LVL 6

Accepted Solution

by:
nettek0300 earned 500 total points
ID: 35193395
Give me a break buddy, I am at work and do not sit and stare at this site all day.  I do have committments to tend to at work, and just answer in free time.  I kept checking for about 15 mins to see if you answered back before logging out.  Please be patient while in the forums if you want people to help you.

Verify that you do not have the home and student installed in add/remove programs.  If you do not, then delete the home and student key and retry.  If the reinstall still does not work, delete all of the other Office keys listed above.  Do NOT delete the key for Microsoft application error reporting.

0
 

Author Closing Comment

by:C0ding
ID: 35199416
although this did not help at all...
i would like to thank you, and i'm sorry i was rude to you
yeah, thanks a lot nettek0300, have a nice day/night.
0
 
LVL 6

Expert Comment

by:nettek0300
ID: 35199441
I want to thank you for your apology.  It is appreciated.  If you do not mind me asking, what did you do to correct the problem?  By providing your answer, other members could use it as a reference if they run into the same issue.  Thanks.
0
 

Author Comment

by:C0ding
ID: 35199548

Oh hi nettek0300,
you know what, is weird, i wanted to give you the whole threat so you can see it,
but it is not in my Faq questions, i don't know where is it. anyway, the way i manage
to get arround that problem was with a Fix from a Microsoft page, actually i never thought
i was gonna be able to fix the problem by just running that Fix.exe but it did.

is a small tool available for Office 2003, 2007, and 2010, just run the executable file and thats it,
just a matter of time and after a while everything is over without restaring the computer you can
start installing Office again. but before that is recomended to pass CCleaner to do some registry
and other junk files cleaning.

0
 
LVL 6

Expert Comment

by:nettek0300
ID: 35199569
Great, thanks.  
0
 

Author Comment

by:C0ding
ID: 35199644

oh look i found the link: http://support.microsoft.com/kb/290301
go all the way down and you should see the three Fix so you can download them.
0

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