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Cisco 7962 IP Phone , speed dial ? Program buttons

Posted on 2011-03-22
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Last Modified: 2012-08-13
So our company just moved from an ancient nec phone system to Cisco IP.  I was given a 7962 which has 6 hard buttons for lines.

Our Cisco admin tells me there is no way to program these to be speed dials, is that true ?  This seems like such a basic function that a phone from 1985 can do ?
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Question by:usmmsupport
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4 Comments
 
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Expert Comment

by:Ken Boone
ID: 35189991
That is false.  Your Cisco admin doesn't know what he is talking about!
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Ken Boone earned 2000 total points
ID: 35190016
Here is a pdf guide for that phone.  Look at the section titled understanding buttons and hardware.  It just has to be programmed right.  In fact, there is even an option on the system that allows users to log on to a GUI to make those types of settings.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7942g/7_1_2/english/user/guide/62enu712.pdf
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Author Comment

by:usmmsupport
ID: 35190025
i sort of figured as much hence the request here.  Can you send me a document / faq/ something that shows how to configure these buttons on the right of the phone to be speed dials ?
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Expert Comment

by:Ken Boone
ID: 35190172
Well what phone system do you have?  Callmanager (Communications Manager) or Callmanager Express?  The docs are different for the different phone systems.
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