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How to stop status is queued

Posted on 2011-03-22
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1,307 Views
Last Modified: 2013-12-01
I am running incremental backups monday through thursday and a full backup on fridays to a backup to disk folder.  This is one job per night only on one server, no concurrent jobs.  The incrementals work fine but when I check the friday backup on monday morning it has a status of queued and the log file says "mount failed," however the disk it is going to is online.   Could this be because the B2D folder has reached it's capacity?

Why would this job suddenly start going to queued status and what are the img folders and the blank media folder?

Thanks for any help,

 

Maureen
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Question by:maureen99
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LVL 12

Expert Comment

by:S00007359
ID: 35194239
Do you have any media rotation set, that prevents from the backup to disk folder from being over-writen to. can you check the windows event logs and backup exec alerts to get any clues.
do you have any av software that does the dirve scan and av scanning casuses the b2d folder to go offline before the backup and then comes online after the av scanning is finihsed, however backup exec is unable to see that it's come online.

please try the following;

1) reboot the server before the friday full backup and see if that makes a difference
2) delete the existing B2D folder and create a new one, modify the backup job to point to the correct media/b2d folder!
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Author Comment

by:maureen99
ID: 35209221
No media rotation sets and no anti virus running at that time.   Will try rebooting the server before the backup runs.
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LVL 9

Expert Comment

by:cooledit
ID: 35364408
hi, there

can you post a sgmon report from the media server here.

Program files\Symantec\backup exec\sgmon.exe tick all

cooledit
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Accepted Solution

by:
maureen99 earned 0 total points
ID: 35379058
Well I made a new B2D folder and the problem has gone, at least for now.  Thanks for the input.
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Author Closing Comment

by:maureen99
ID: 35410366
it was the only thing that worked.
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LVL 12

Expert Comment

by:S00007359
ID: 35413323
i suggested the following earlier, and beleive i should get some points for this:

delete the existing B2D folder and create a new one, modify the backup job to point to the correct media/b2d folder!
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