BES - If I add a policy to keep mail for longer than 14 days will it show up instantly?

Hi Guys

I have a user who would like to have emails longer than 14 days kept on his blackberry now I have created a custom policy for the user and applied it to his handset.

My question is will this apply instantly and show older emails or will it start from the day that it is applied?

Kind Regards

Mohamed
LVL 3
ridha121Asked:
Who is Participating?
 
Mike SullivanDirectorCommented:
Hi Mohamed,

It will start from the time you apply it. Pre-population only occurs at activation.

If you want to pre-populate the handset with emails older than 14 days then you will need to wipe the handset, remove the user from the BES, remove the BlackBerry info from the mailbox when prompted and then reactivate from scratch with the modified policy.

Hope this helps.
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Rob KnightConsultantCommented:
Hi,

Possibly not - usually the BlackBerry activates with the kept mail settings and then syncs 200 items or so (depends on what is set) so it may not display the full 14 days of mail items.

Regards,


RobMobility.
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Shekhar2coolCommented:
If the BB was activated before 14 days, then the mails older that 14 days will get removed.
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