Solved

Trouble getting rid of "Windows LowLevel Solution" Malware

Posted on 2011-03-22
4
341 Views
Last Modified: 2012-05-11
Does anyone have a tried and true way to get rid of "windows LowLevel Solution" malware/software?  I have tried starting in safe mode and even then the program blocks all attempts to run software that can remove it.  Even msconfig and regedit is blocked.  I looked for the source files and can't seem to locate them either.  Very annoying.  I appreciate your help with this in advance.
0
Comment
Question by:eliptek
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 23

Expert Comment

by:edbedb
ID: 35191119
If you press Ctrl+Alt+Delete as soon as or just before the desktop appears, the Task Manager should come up. Try that and if you can spot the process you can end it then you will have control of your computer.
0
 

Author Comment

by:eliptek
ID: 35191130
I will give that a whirl and let you know what happens.  Thanks.
0
 
LVL 26

Accepted Solution

by:
Thomas Zucker-Scharff earned 300 total points
ID: 35191340
Try out roguekiller (be careful though - if you use RockMelt browser it detects it as a problem).  it will kill the offending processes, which will then allow you to run your other apps.  Be sure to do a deep scan with MBAM or another scanner of your choice and then reboot and do another scan.  I would also suggest that once you have control you might want to use an online scanner as well.

RogueKiller: http://www.geekstogo.com/forum/files/file/413-roguekiller/

ESET online scanner: http://www.eset.com/us/online-scanner
Panda online scanner: http://www.pandasecurity.com/activescan/index/?lang=en-US

Sophos downloadable scanner: http://www.sophos.com/products/free-tools/sophos-threat-detection-test.html

When you are done you might want to use a file cleaner like CCleaner.
0
 
LVL 38

Assisted Solution

by:younghv
younghv earned 200 total points
ID: 35192588
RogueKiller may well handle this (as I note in the Article I wrote: http://www.experts-exchange.com/A_4922.html)

You can also find step-by-step instructions here:
http://www.bleepingcomputer.com/virus-removal/remove-windows-lowlevel-solution
0

Featured Post

Put Machine Learning to Work--Protect Your Clients

Machine learning means Smarter Cybersecurity™ Solutions.
As technology continues to advance, managing and analyzing massive data sets just can’t be accomplished by humans alone. It requires huge amounts of memory and storage, as well as high-speed processing of the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
ISA & antivirus 10 82
Mitigations for tagging & aggregator sites to our site 4 195
Av for Windows mobile 3 169
VPN Exposure 19 45
Transferring data across the virtual world became simpler but protecting it is becoming a real security challenge.  How to approach cyber security  in today's business world!
Ransomware continues to be a growing problem for both personal and business users alike and Antivirus companies are still struggling to find a reliable way to protect you from this dangerous threat.
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question