Outlook 2010 - reports disconnected - One user cannot connect to Exchange
Posted on 2011-03-22
I have a user on a Windows Server 2003 domain using Exchange 2003. Most users have Windows XP / Outlook 2003 but a few with Windows 7 / Outlook 2010.
Today all of a sudden a particular Windows 7 user cannot connect to Exchange. Outlook 2010 reports "Disconnected".
Tried all the normal things such as restarted PC etc, but still no luck.
No other users have issues as far as we know (both Windows 7 and XP). This particular problem user CAN connect to email via OWA and there seems to be no problem doing this.
I then went to another spare Windows 7 PC with the intention of recreating the problem users account. I therefore logged in as that user and went ahead and started Outlook. Once the details are entered regarding exchange it gives this error:
"Cannot open your default e-mail folders. You must connect to Microsoft exchange with the current profile before you can synchronise your folders with your Outlook Data file (.ost)."
Still logged into Windows, as this user I tried to create another profile connecting to my email account (Which is working fine) but this also gave the error message above once all the details were entered and I tried to open Outlook.
What is going on?