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Exchange 2010 out of office

Posted on 2011-03-22
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Last Modified: 2013-05-03
I hope someone can help, I have a server 2008 r2 with Exchange 2010 sp1 installed.  Everything seems to be working ok until a member of staff rang to say no one is receiving external out of office replies.

I have tested this and it works perfect internally only.

I have searched high and low for help but can not find anything that is helpful.  I there a set of instructions on how to configure Exchange 2010 ?

Many thanks
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Question by:mrquiff
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11 Comments
 
LVL 13

Expert Comment

by:nfmartins
ID: 35191266
Hi,
When u defined the out of office feture did u also defined to send to outside of the company???
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Author Comment

by:mrquiff
ID: 35191373
Hi
Have checked settings in OWA and internal/external settings have been selected with same message, however only sends internally.

I ran shell cmd Get-AutodiscoverVirtualDirectory | fl identity, *url
it displays the identity as my server but InternalURL/ExternalURL are both empty, would this suggest some extra configuration is needed on the server.

Also in the 'remote domains' tab the default is set to 'Allow external out-of-office messages only', and on the format page 'allow automatic replies' is ticked.

Thanks
0
 
LVL 3

Expert Comment

by:Merlinsmaster
ID: 35191494
Mr Guiff,

Did you do the following...

Open Exchange Management Console
Navigate to Organization Configuration -> Hub Transport
Click on [Remote Domains] tab -> select “Default” -> Right mouse click then “Properties”
Select “Allow external out-of-office messages, and legacy out-of-office messages….” option

Click on the [Message Format] tab at the top
Put a tick in “Allow automatic replies” and “Allow automatic forward

That should be all you needed to do??

Let us know?

Michael
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LVL 3

Expert Comment

by:Merlinsmaster
ID: 35191548
My Guiff,

If you did the above, then you now need to get a better understanding of "Remote Domains".  Here is a link to the Microsoft Technet about it!  This will help you understand what you are actually doing!
2010 Remote Domains

Hope this helps you get a better grasp of the configurations for remote domains.

Michael
0
 

Author Comment

by:mrquiff
ID: 35191620
Hi
These 2 boxes are ticked in 'message format' and 'Allow external out-of-office messages, and legacy out-of-office messages' is also selected but still no external OOF message sent.

Thanks
0
 
LVL 3

Expert Comment

by:Merlinsmaster
ID: 35191739
Hey there,

Ok so are you doing this on with the "Default" (Remote Domain)?

Thanks,

Michael
0
 

Author Comment

by:mrquiff
ID: 35191786
Hi Michael

Yes I have done this on the 'Default' (Remote Domain tab)

Thanks

Steve
0
 

Accepted Solution

by:
mrquiff earned 0 total points
ID: 35214054
Hi

Think I may have solved by question, I am using smart host for my send connector and i read a snippet somewhere about using a default send connector dns/mx to enable OOF messages to be sent.

I disabled my smarthost and created a default one and OOF messages are now been sent externally !  Thanks for all your comments.

Steve
0
 
LVL 74

Expert Comment

by:Glen Knight
ID: 37445846
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0
 

Expert Comment

by:grimjiffy
ID: 39135621
This resolved the issue for me.  

Open Exchange Management Console
Navigate to Organization Configuration -> Hub Transport
Click on [Remote Domains] tab -> select “Default” -> Right mouse click then “Properties”
Select “Allow external out-of-office messages, and legacy out-of-office messages….” option

Click on the [Message Format] tab at the top
Put a tick in “Allow automatic replies” and “Allow automatic forward

Thanks!  It was hard to find this solution, though, it should be promoted.
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