Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Outlook 2010 wont show contacts when clicking on 'To' button

Posted on 2011-03-22
4
Medium Priority
?
407 Views
Last Modified: 2012-08-13
We are having issues with a machine that has Outlook 2010 installed; All the contacts are showing up fine but when we create a new email and click the two buttin we are presented with the 'Select Names' windows but all options and boxes are blank, and we recieve the following error 'no address list in address book – consult Microsoft exchange administrator'.

See attached picture for example. Outlook Error
0
Comment
Question by:mendmycomputer
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 8

Expert Comment

by:GundogTrainer
ID: 35191521
I have had this on previous version of Outlook but I dont have Outlook 2010 to check.
In the profile under the directorys options - try removing the MAPI address book and then readding it again (in older version it was under Additional Address book, Outlook Address book)
0
 

Accepted Solution

by:
mendmycomputer earned 0 total points
ID: 35688235
Did not try the 2nd solution above as customer opted to uninstall and reinstall office completely which seems to have cured the issue. Extreme but worked.
0
 

Author Closing Comment

by:mendmycomputer
ID: 35718327
Was the solution used to  fix the problem as other options either didn't work or weren't tried
0

Featured Post

Learn Veeam advantages over legacy backup

Every day, more and more legacy backup customers switch to Veeam. Technologies designed for the client-server era cannot restore any IT service running in the hybrid cloud within seconds. Learn top Veeam advantages over legacy backup and get Veeam for the price of your renewal

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question