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Connectivity Problem?

Posted on 2011-03-22
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Last Modified: 2012-05-11
I have a computer that I can't open mapped drives on. The drives are mapped through a logon script. If I logon to another computer I can open the mapped drives. Also, I can not RDP to this computer. What could be causing these issues?
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Question by:Kimberly1467
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6 Comments
 
LVL 1

Expert Comment

by:mfonnegra
ID: 35191659
Hello,

Some times, the RPC (Remote Procedure Call) services is block or may be is down, try to restart the services.

Other things that you can do is review if your server has Remote Desktop available, if it is windows 2008 you need to update your remote desktop client in your pc to a newer version.

Best Regards.
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LVL 3

Expert Comment

by:Rdsterling
ID: 35191690
Could be a number of things. Fisrtly check that your firewall is not blocking RDP ports  or Windows Sharing  (SMB) ports. Are you using group policies? If so you may need to amend them to allow RDP and  SMB in. Also check that Remote Assistance is allowed. Are you using XP or Windows 7?
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Author Comment

by:Kimberly1467
ID: 35195539
Rdsterling,

We are using XP.
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Accepted Solution

by:
Kimberly1467 earned 0 total points
ID: 35199684
I am now able to RDP. I had to tweak the registry key HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\TermService\Parameters and delete the certificates.

But I still have the issue with the mapped network drives. Any ideas on what is preventing access to to these drives?
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Author Comment

by:Kimberly1467
ID: 35208099
The problem with the map drives, was a corrupt profile. I deleted the profile.
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Author Closing Comment

by:Kimberly1467
ID: 35239083
There was a problem in the registry that prevent RDP
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