My Xerox 8560 mfp keeps going offline

After going offline, I am unable to even ping the printer. No drivers have been changed but we had an engineer visit a few weeks ago who swapped the hard drive in the printer.
cscb08Asked:
Who is Participating?

[Webinar] Streamline your web hosting managementRegister Today

x
 
cscb08Connect With a Mentor Author Commented:
We had the same problem for 2 weeks with 3 8560MFPs randomly going offline and then being unable to access the web interface but still responding to pings.

After 3 engineer visits and 2 new hard drives and 1 electronics module Xerox have said that it was a problem with their Universal PS Driver and since we swapped to the model specific PS driver the problem has not reoccurred. Print server is Windows 2003 R2 SP2
0
 
hdhondtCommented:
Try doing a factory reset (NVRAM reset) on the printer. This can be done from the front panel under System Settings > Troubleshooting > Service Tools. Note that you will have to re-enter all printer settings, like IP address etc.
0
 
Rodney BarnhardtServer AdministratorCommented:
Can you ping the IP address of the printer? If so, check the port settings and see if the SNMP box is checked. If so, uncheck it and the printer will probably come back online. If this is the problem, there is a hotfix for it.

http://support.microsoft.com/kb/946198
0
Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

 
ROCKDUDEMMML11Commented:
If neither of the above fixes solve the problem.

A little more information is needed.

A. Is this on Network? i.e. Peer to Peer.  or client server Win 2003 Server?

B. Could you print a configuration page so we can see IP address for printer as well as
router Ip address and sub net.
0
 
cscb08Author Commented:
Doh, just realised that a collegue has posted this and I appear to answer our own question
0
 
cscb08Author Commented:
posted after Xerox solved issue and for information
0
All Courses

From novice to tech pro — start learning today.