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My Xerox 8560 mfp keeps going offline

Posted on 2011-03-22
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Last Modified: 2012-05-11
After going offline, I am unable to even ping the printer. No drivers have been changed but we had an engineer visit a few weeks ago who swapped the hard drive in the printer.
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Question by:cscb08
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6 Comments
 
LVL 38

Expert Comment

by:hdhondt
ID: 35196907
Try doing a factory reset (NVRAM reset) on the printer. This can be done from the front panel under System Settings > Troubleshooting > Service Tools. Note that you will have to re-enter all printer settings, like IP address etc.
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LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 35203666
Can you ping the IP address of the printer? If so, check the port settings and see if the SNMP box is checked. If so, uncheck it and the printer will probably come back online. If this is the problem, there is a hotfix for it.

http://support.microsoft.com/kb/946198
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LVL 1

Expert Comment

by:ROCKDUDEMMML11
ID: 35220764
If neither of the above fixes solve the problem.

A little more information is needed.

A. Is this on Network? i.e. Peer to Peer.  or client server Win 2003 Server?

B. Could you print a configuration page so we can see IP address for printer as well as
router Ip address and sub net.
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Accepted Solution

by:
cscb08 earned 0 total points
ID: 35340622
We had the same problem for 2 weeks with 3 8560MFPs randomly going offline and then being unable to access the web interface but still responding to pings.

After 3 engineer visits and 2 new hard drives and 1 electronics module Xerox have said that it was a problem with their Universal PS Driver and since we swapped to the model specific PS driver the problem has not reoccurred. Print server is Windows 2003 R2 SP2
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Author Comment

by:cscb08
ID: 35340657
Doh, just realised that a collegue has posted this and I appear to answer our own question
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Author Closing Comment

by:cscb08
ID: 35372864
posted after Xerox solved issue and for information
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