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Tracing the route my data takes to get to a hosted server

Posted on 2011-03-22
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Last Modified: 2012-05-11
I'm trying to trace the route my data takes to a hosted server on our network. We supposedly have 2 routes our data can take to get to the hosting server which is hosted overseas. We are supposed to be taking Route1 but when I tracert to the hosted server name, it appears I am taking Route2 which is supposed to be the backup route, not the primary. Is the tracert results enough evidence to support my complaint because the app is functioning way too slow?
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Question by:GambleSolutions
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Author Comment

by:GambleSolutions
ID: 35192314
To clarify, is the tracert tool enough evidence to tell my peers that we are taking Route2 instead of Route1?
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Expert Comment

by:cavp76
ID: 35192317
Who manages the routers? Do you have any appliance (like a UTM firewall) between both routers?

If it's your ISP who manages everything, I suppose a traceroute is enough for supporting your complaint...

HTH
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Expert Comment

by:cavp76
ID: 35192344
Correction: the question should be: Who manages the routers? Do you have any appliance (like a UTM firewall) between both routers and your LAN?
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Author Comment

by:GambleSolutions
ID: 35192377
Flow of things

1. Computer connecting to app (local)
2. ISP1 Router1 (local) > MPLS cloud
3. ISP1 Router2 (remote BU)
4. ISP2 Router1 (at same remote BU)
5. ISP2 Router2 (remote BU overseas)
6. App server (remote BU overseas)
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Author Comment

by:GambleSolutions
ID: 35192408
The routers are managed by the respective ISP
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Expert Comment

by:cavp76
ID: 35192525
LAN--> ISP1R1--->[CLOUD]--->ISP1R2-->RemoteBU
                                                                      |
                                                                   ISP2R1--->[CLOUD_ISP2]--->RemoteBUOverSeas-->AppServer

Is it like that?? I don't see the second route... both routes should go in parallel, and there must be an appliance which chooses which route to follow...
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Author Comment

by:GambleSolutions
ID: 35192601
LAN--> ISP1R1-->[CLOUD]-->ISP1R2-->RemoteBU1
                                                                    |
                                                                ISP2R1-->[CLOUD_ISP2]-->RemoteBUOverSeas-->AppServer
                                                                                                                                   
LAN--> ISP1R1-->[CLOUD]-->ISP1R3-->RemoteBU2
                                                                     |
                                                                ISP2R1-->[CLOUD_ISP2]-->RemoteBUOverSeas-->AppServer

Where it determines which route to take, I'm not sure. My guess is ISP1R1
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Expert Comment

by:cavp76
ID: 35192669
Now you mention a 3rd router... In any case: as you said, it should be IPS1R1 who tests if the first route is available; if so it should send all the traffic through its link and use the other route as fallback...

HTH
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Author Comment

by:GambleSolutions
ID: 35192729
So it appears that our routes are messed up then?
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Accepted Solution

by:
cavp76 earned 2000 total points
ID: 35193129
Not the routes, but the configuration of the ISP1R1 router...
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Author Closing Comment

by:GambleSolutions
ID: 35193140
Thanks!
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