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Chinese characters in SSRS 2008 works on some computers

Posted on 2011-03-22
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Last Modified: 2012-05-11
Version of SSRS is 2008 SP2 CU2. (not R2)

I created two reports one that is in Chinese and one in Japanese. These reports are printed to one of two Intermec PM4i thermal label printers.

Scenerio 1:  From the production label computer I can print to the production label printer with no problems.

Scenerio 2: From my development machine to the development printer I can preview the reports in VS 2008 BI and print the labels with no problems.

Scenario 3: From my development machine to either printer I try to go to the report manager site to run the report and it looks fine on the screen but when I print the text is still in the correct language but smooshed together on top of its self.

Here is an image of what the labels look like printed incorrectly and correctly.
Printed reports
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Question by:ticgums
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Ryan McCauley earned 1500 total points
ID: 35194502
Is the print driver on the site running the report manager the same as the driver installed on your development machine? The most likely suspect is a different (or differently configured) print driver, since that would cause the screen display to look fine while the printed copy looks different.

Since you're able to preview and print fine from both your development machine and the production label machine, is the report manager site running on a third workstation/server somewhere that could be out of sync?
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Author Comment

by:ticgums
ID: 35232207
I think I figured out what was wrong. But to answer your questions, print drivers are the same on both machines, even for both printers. Report manager is not running on a third machine.

I noticed when trying to print to a PDF (instead of using the export feature of SSRS) I had the same issue. After checking the print drivers as you suggested I started digging into what other features could be missing. I found that both my development machine and prodcution workstation were configured the same but the server did not have East Asian Language support enabled, after I installed and did a reboot all was working.
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Author Closing Comment

by:ticgums
ID: 35232215
Your suggestion helped me find what the problem was.
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