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SBS 2008 / Windows 7 login issue

Posted on 2011-03-22
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I'm suspicious that the issue i'm having is becuase the user (against my wishes) has been using hibernate when leaving with his computer from the office and his profile has become corrupt.  This is just a guess.  I just can't find a solution on getting him back normal.  This is a Windows 7 in an SBS 2008 environment.

Here are the issues he is having this morning when he came into work (after working on his computer at home with no problem).  The text in BOLD is the header of the error popping up (there are several)

================================================================

- "USER PROFILES SERVICE: You have been logged on with the default profile for the system.  Please see event log for details or contact your administrator"

- "LOCATION IS NOT AVAILABLE: C:\windows\system32\config\systemprofile\desktop refers to a location that is unavailable.  It could be on a hard drive on this computer, or on a network.  Check to make sure that the disk is properly inserted, or that you are connected to the internet or your network, and then try again.  If it still cannot be located, the information might have been moved to a different location"

(not sure if these two are related to the issue, or byproducts of the default profile)

- "MICROSOFT VISUAL C++ RUNTIME LIBRARY: Runtime Error! Program: C:\Program Files\Intel\WiFi\bin\EvtEng.exe This application has requested the Runtime to terminate it in an unusual way.  Please contact the application's support team for more information."

- "C:\PROGRAM FILES\COMMON FILES\INTEL\WIRELESSCOMMON\IFRMEWRK.EXE - The paramete is incorrect"

The logs have several errors, but many are the same - from reboots...there are 2 that are prominent, i'm assuming related:

- NETLOGON (event ID:5719) "This computer was not able to setup a secure session with a domain controler...no logon servers available... (i'm not typing the whole error message)

- GROUPPOLICY (event ID: 1055): The processing of Group Policy failed"

================================================================

The computer is plugged into the network directly (not using wireless) and i can browse to the server and view the documents/desktop in the redirectedFolders folder on the server.  So, he can see the server but can't login to his profile.

Looking at the path (C:\windows\system32\config\systemprofile\) indeed, doesn't have a "desktop" folder but after looking at a normal desktop on the network, that doesn't have one either.

He is sitting here looking at me, wondering if he will be able to work today at all - any ideas?
 a few error messages screenshot
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Question by:jaredean
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by:Rob Williams
Rob Williams earned 400 total points
ID: 35194607
Are you sure DNS on the laptop is correct. Most of those errors can be, although not exclusively,DNS related.
The laptop must point ONLY to the SBS for DNS. If he still has inherited DNS from home or if they have an ISP or router as an alternate DNS in the NIC configuration you canexperiencee all of these problems.
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by:jaredean
ID: 35202538
RobWill, great suggestion...but, i tested it by flushing the DNS and no luck.
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by:jaredean
ID: 35204368
any other ideas?
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by:Rob Williams
ID: 35209877
I am not sure how flushing the DNS relates to my suggestion. The configuration would still be the same. Can you post an IPconfig /all from the server and a problematic client.
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Author Comment

by:jaredean
ID: 35210484
sorry, i did an IPConfig / release, ipconfig /flushDNS, ipConfig /renew to reconnect and make sure it was good...i ran the ipConfig /all and everything looks in order (pointing to the server, etc.)
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by:Rob Williams
ID: 35210518
It is pointing ONLY to the server for DNS correct? It's not pointing to a router or ISP even as an alternate? I am harping on this but the issues are typical of a DNS issue.
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jaredean earned 0 total points
ID: 35234870
it was only pointing to the server.  I also logged in as a different user and there wasn't any issues at all (sync for docs/desktop worked, etc.)...the user in question was having a ton of other errors/issues, so over the weekend i just did a clean install and am joining him to the network now...

Thanks for your suggestion and effort...
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Author Closing Comment

by:jaredean
ID: 35304300
Needing this laptop up and going quickly, i decided to not troubleshoot but to just clean install...I gave RobWill partial credit for giving an effort to answer.
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