Solved

Group Inbox -- Track who sent mail

Posted on 2011-03-22
2
356 Views
Last Modified: 2012-05-11
Hi Experts,

I have a Group Inbox that I’m going to give a pooled set of resources access to.

Is there a way in Outlook to explicitly track who is sending the email from the group inbox?

For example, John Doe logs into the Group Inbox, groupInbox@ABCcompany.com.  He notices that an application form has come in that needs to be processed.  However there is some information missing in the request that came in, so he replies to the applicant asking for the missing info.  In the email that John sends to the applicant, would it be possible to automatically add a signature like “John Doe using groupInbox@ABCcompany.com”?

Thanks,
rav
0
Comment
Question by:rav_rav
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 9

Accepted Solution

by:
morganmce earned 500 total points
ID: 35193676
Hi Rav,

I think what would suit your scenario would be rather than giving the users in question "Send-As" permissions from the MS Exchange side, if you log on as the shared ID and then delegate permissions to the mailbox within Outlook.

This should allow the "Sent by John Doe on behalf of..." message you're looking for.

Hope this helps!
0
 

Author Comment

by:rav_rav
ID: 35223110
Hi morganmce,

Thanks for the feedback.  I was hoping for a different solution but I appreciate the recommendation.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question