Solved

Group Inbox -- Track who sent mail

Posted on 2011-03-22
2
352 Views
Last Modified: 2012-05-11
Hi Experts,

I have a Group Inbox that I’m going to give a pooled set of resources access to.

Is there a way in Outlook to explicitly track who is sending the email from the group inbox?

For example, John Doe logs into the Group Inbox, groupInbox@ABCcompany.com.  He notices that an application form has come in that needs to be processed.  However there is some information missing in the request that came in, so he replies to the applicant asking for the missing info.  In the email that John sends to the applicant, would it be possible to automatically add a signature like “John Doe using groupInbox@ABCcompany.com”?

Thanks,
rav
0
Comment
Question by:rav_rav
2 Comments
 
LVL 9

Accepted Solution

by:
morganmce earned 500 total points
ID: 35193676
Hi Rav,

I think what would suit your scenario would be rather than giving the users in question "Send-As" permissions from the MS Exchange side, if you log on as the shared ID and then delegate permissions to the mailbox within Outlook.

This should allow the "Sent by John Doe on behalf of..." message you're looking for.

Hope this helps!
0
 

Author Comment

by:rav_rav
ID: 35223110
Hi morganmce,

Thanks for the feedback.  I was hoping for a different solution but I appreciate the recommendation.
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question