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SBS 2008 folder redirection desktop icons disappearing

Posted on 2011-03-22
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Last Modified: 2012-05-11
I have a Small Business Server (2008) with 6 clients. All laptops, some Vista, some Windows 7.

When you join a computer to the SBS 2008 domain, Small Business Server has this nifty feature that automatically takes the current computer user's (non-domain) account, and "copies" it to the domain account. So what you end up with is a computer that is now joined to the domain, and when the user logs in, he/she sees all of her files/folders that they had before they joined the domain. Pretty nifty.

I was able to do this for all 6 users, without any issues.

Next (from within SBS Console), I enabled Folder Redirection for each user's Desktop and Documents. If I remember correctly, this automatically enables the Sync Center on each laptop and after a few reboots, everyone's Desktop and Documents folders now "live" on the server.

So far so good.

Then, for one reason or another, one of the users claims all of his Desktop icons disappeared.
I checked the Event Log on SBS and I can't find any errors or warnings.

I'm thinking the user's Desktop icons are still on the server, but because of the way SBS sets folder permissions, the SBS Administrator cannot look inside of each user's folder on the server.

Why did this happen? How can I make sure it doesn't happen again? This is the only user having this issue.

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Question by:ecarbone
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by:Rob Williams
ID: 35194590
If the user reboots, while conncted to the network, do the icons reapear? If so it is due to a lost connection to the server, most often due to power management.
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by:ecarbone
ID: 35199599
no. user tried rebooting while on the network.
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Expert Comment

by:Rob Williams
ID: 35209919
It then sounds like a corrupted profile or lost trust between client and server. I would recommend dis-joining the domain by joining a workgroup (make sure you have a local admin account on the PC/Laptop first) then re-join with the http://connect wizard, but don't import the local profile within the wizard (it won't show up anyway). It should automatically reconnect to the existing redirected folders.
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ecarbone earned 0 total points
ID: 35218142
Arghhhhhh! You'll never believe what it was ...

Here's a clue: In my original post, I mentioned that the User's _DESKTOP_ icons disappeared, but _NOT_ his Documents.
Folder Redirection was enabled for the user's Desktop AND Documents folder.

So, if there was an issue with Folder Redirection, most likely his Documents would have disappeared as well. Right?

In this scenario, ONLY the user's Desktop icons disappeared.

Well ... (this is one of those "duh" moments) ... turns out there is a "View" setting in Windows 7 called "Show Desktop Icons"



The user must have accidentally UNCHECKED this option.
That's ALL it was.

(If you ever want to play a cruel joke on someone, right-click anywhere on a Windows 7 user's desktop, then select "View" and uncheck "Show Desktop Icons")

You can create / copy / move files and folders to your desktop all you want, but they'll never appear.
Turn this option back on, and the files of course immediately show up on the desktop.

It doesn't make any sense to me why Microsoft would add this feature. Maybe so admins can teach their users to stop saving files on their desktops.

In any case, after 3 hours of pulling my hair out, leaving / rejoining the domain, re-configuring off-line files and hating Windows 7 Sync Center, it turns out it was all because of this View option.


ScreenShot003.jpg
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Expert Comment

by:Rob Williams
ID: 35219399
:-) Never would have thought of that. Thanks for posting your findings.
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Author Closing Comment

by:ecarbone
ID: 35252809
Windows 7 "Show Desktop Icons" option was disabled. Right-click anywhere on the desktop to enable.
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