?
Solved

A single user has no internet on a shared computer

Posted on 2011-03-22
9
Medium Priority
?
333 Views
Last Modified: 2012-05-11
We have a computer that many staff use to access the internet.  One user gets the message that there is no connection.  I logged on to the computer as 3 users and all had IE except one.  What would cause this?
0
Comment
Question by:J.R. Sitman
  • 5
  • 3
9 Comments
 
LVL 10

Expert Comment

by:Hutch_77
ID: 35194221
could be GPO could be a deleted icon in their profile for IE?

I would think its the later.. you can try running iexplore.exe form start run and see if it works.
0
 
LVL 4

Expert Comment

by:Jerry Mills
ID: 35194445
Users account internet access can be blocked by policy from the DC or local policy in work group.
0
 

Author Comment

by:J.R. Sitman
ID: 35194461
I'm the only Admin so that is probably not the cause.  I also found out it is not just one user but a few.  Could it have anything to do with AD?
0
What Kind of Coding Program is Right for You?

There are many ways to learn to code these days. From coding bootcamps like Flatiron School to online courses to totally free beginner resources. The best way to learn to code depends on many factors, but the most important one is you. See what course is best for you.

 
LVL 4

Expert Comment

by:Jerry Mills
ID: 35194496
0
 
LVL 4

Expert Comment

by:Jerry Mills
ID: 35194547
ALSO -- check users account for proxy redirect by malware.
0
 

Author Comment

by:J.R. Sitman
ID: 35202513
After a reboot of the DC, the problem was resolved.  However, it's back today.  I could you some more suggestions.
0
 
LVL 4

Accepted Solution

by:
Jerry Mills earned 1000 total points
ID: 35202558
Okay - the ugly answer is possible malware for that user.  If a user's account gets malware or drive-by infection - normally other accounts are not affected.  Unless of course the user does something additionally silly like installing software.

I suggest you check internet options > connections > lan settings and look at the proxy settings.  Make sure they are not redirected.

Other thing is get the IP address of a website you know.  Then put that in the URL i.e.
http://72.29.71.170.  If website comes up the account is being redirected.  This eliminates DNS from consideration.  Also make sure you can ping the default gateway of the external (public) router.  Traceroute that to see how you are getting to the internet.
0
 
LVL 4

Expert Comment

by:Jerry Mills
ID: 35202609
Keep in mind a redirected proxy to a server that may not always be available in the cloud - hence timeouts to any location.  When redirected proxy to a server that comes back as reachable - everything works again.  
0
 

Author Closing Comment

by:J.R. Sitman
ID: 35203509
Thanks, it was the proxy server.
0

Featured Post

Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Tech spooks aren't just for those who are tech savvy, it also happens to those of us running a business. Check out the top tech spooks for business owners.
If you try to migrate from Elastix to Issabel, you will face a lot of issues. These problems are inevitable but fortunately, you can fix them. In the guide below, I will explain how I performed the migration while keeping all data and successfully t…
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…
Michael from AdRem Software outlines event notifications and Automatic Corrective Actions in network monitoring. Automatic Corrective Actions are scripts, which can automatically run upon discovery of a certain undesirable condition in your network.…

569 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question