Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

iphone sync to SBS 2003 randomly fails till after reboot

Posted on 2011-03-22
9
Medium Priority
?
420 Views
Last Modified: 2012-05-11
I have an SBS 2003 server that has 5 or so Iphone users on it. Every so often, maybe a few days, maybe a couple of weeks. The iphone users loose their ability to sync. Server reboot fixes it. Resetting the Exchange services doesn't fix it.

I am getting the following errors:
Exchange mailbox Server response timeout: Server: [WCSRVXX.DomainName.local] User: [stefaniec@domainname.org]. Exchange ActiveSync Server failed to communicate with the Exchange mailbox server in a timely manner. Verify that the Exchange mailbox Server is working correctly and is not overloaded.
-------

Suggestions?
0
Comment
Question by:nmaxwell-ks
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 2
9 Comments
 
LVL 59

Expert Comment

by:Cliff Galiher
ID: 35194471
Activesync relies on IIS as much as it does Exchange, so I'd start by restarting IIS (command prompt, iisreset /noforce) and see if the problem resolves, even temporarily.

If it does then you have *something* stomping on IIS. Usual culprits are AV scanners that lock log files, so IIS quits responding, and thus ActiveSync can't work correctly. Butg other things *can* stomp on IIS as well. I've seen several programs that insist on installing themselves into IIS's "default website" which is also where all of those Exchange hooks live with SBS 2003, so they end up in contention. One of the early spiceworks versions did this before they moved to Apache, for example. But there are many others. Gotta be careful installing 3rd-party apps on your SBS servers...

-Cliff
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 35194487
Monitoring.
0
 
LVL 1

Author Comment

by:nmaxwell-ks
ID: 35194708
cgaliher - I just did the iisreset /noforce


Attempting stop...
Restart attempt failed.
The service did not respond to the start or control request in a timely fashion.
 (2147943453, 8007041d)
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 1

Author Comment

by:nmaxwell-ks
ID: 35194713
Since that failed I did an iisreset /restart - that worked.

Checking with users to see if sync is working.
0
 
LVL 1

Author Comment

by:nmaxwell-ks
ID: 35194722
As far as add-on apps, I've running Worry Free Business Security from Trend. I am going to upgrade to ver 7 to see if that changes anything.
0
 
LVL 1

Author Comment

by:nmaxwell-ks
ID: 35195252
iisreset /restart resolved the sync issues. Next steps?
0
 
LVL 59

Accepted Solution

by:
Cliff Galiher earned 2000 total points
ID: 35202503
As I outlined in my first response, we've now established that this isn't Exchange, but is IIS.

Look at A/V (temporarily disable if you so choose) or other 3rd-party apps you may have installed that would install an IIS component. Those are the common culprits.

-Cliff
0
 
LVL 1

Author Comment

by:nmaxwell-ks
ID: 35208468
I will be updating the AV from WFBS 6.x to 7. I will report back tomorrow or the following day.
0
 
LVL 1

Author Comment

by:nmaxwell-ks
ID: 36962846
I just saw this was still open. Upgrading Worry Free Business Security from Trend resolved the issue.
0

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Short answer to this question: there is no effective WiFi manager in iOS devices as seen in Windows WiFi or Macbook OSx WiFi management, but this article will try and provide some amicable solutions to better suite your needs.
A quick step-by-step overview of installing and configuring Carbonite Server Backup.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

609 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question