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Why is a user getting "Your remoted desktop connection failed because the remote computer cannot be authenticated."

A while ago I set up MS Access as a Remote App using RD Gateway. All users can connect to the remote app and all users can
connect to remote desktop. Starting today, one of the users could no longer make an RDP connection to the server and was getting the
attached message. What would cause this. It is a mystery to me.  In fact, since he is not using RD Gateway to connect to the server
the certificate should not even come into play. Any ideas?
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Hutch_77
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Haven't had a chance to test any of these solutions. Will do soon.
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This is the solution. The expert provided feedback that may have solved a similar issue under different circumstances.