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OWA 2010 Issue - "Network Connection is Unavailable"

Posted on 2011-03-22
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Last Modified: 2012-05-11
Hi Experts,
We have setup a new Exchange 2010 server and was trying to reconfigure the redirects. In doing so, messed up some other IIS configuration where now whenever I'm logged into OWA and click on a new email or try to click Options, get a prompt that states "Your network connection is unavailable. Please reconnect and try again."

I've tried resetting all of the virtual directories from the EMC with no solution. Please help!!

Thanks.
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Question by:nreich
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14 Comments
 

Author Comment

by:nreich
ID: 35195824
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LVL 17

Expert Comment

by:Sikhumbuzo Ntsada
ID: 35195878
Check your certificates, you might need to reconfigure them.
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LVL 8

Expert Comment

by:Nivlesh
ID: 35196097
check the event logs on your iis server. they are a good place to start. also there might be issues with permissions on the virtual directories as well.
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LVL 31

Expert Comment

by:MegaNuk3
ID: 35196489
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Author Comment

by:nreich
ID: 35197543
Okay, figured out that the "Exchange" and "Exchweb" folders had an HTTP Redirect assigned. As soon as I removed that statement and did an iisreset, things seemed to work.

However, now I'm getting the following error that is disrupting service. Any ideas?
 OWA Error
Thanks!
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LVL 31

Expert Comment

by:MegaNuk3
ID: 35197862
What is in the report.tif?

Rename the OWA\web.config file then copy the web.config from the OWA folder under your SP/install source files. Then do step 4 of my article and try OWA again
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Author Comment

by:nreich
ID: 35197922
Where do I find the SP/install source files?
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LVL 31

Expert Comment

by:MegaNuk3
ID: 35198266
Whereever you have the Exchange 2010 source files or SP1 unpacked to
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LVL 1

Expert Comment

by:mxrider_420
ID: 35204205
haha this is exactly what i had happen to me. THanks for the fix!
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LVL 31

Expert Comment

by:MegaNuk3
ID: 35204813
What was the fix?
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LVL 1

Expert Comment

by:mxrider_420
ID: 35206423
Okay, figured out that the "Exchange" and "Exchweb" folders had an HTTP Redirect assigned. As soon as I removed that statement and did an iisreset, things seemed to work.
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Accepted Solution

by:
nreich earned 0 total points
ID: 35207418
Yeah, that's what happend to us too. When trying to apply the main Default website redirect, it populated down to the subfolders and virtual sites. Removing the redirects for all the sub components fixed the issue.
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LVL 31

Expert Comment

by:MegaNuk3
ID: 35209157
Thanks for the update and final solution. Removing the OWA virtual directory and recreating it would of corrected the issue too ;-)
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Author Closing Comment

by:nreich
ID: 35239060
Found the issue before others posted.
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