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the g:/users index file is missing or corrupt!

Posted on 2011-03-23
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the g:/users index file is missing or corrupt!
Goldmine will not function properly until this table is rebuilt!

When I click rebuild the file and provide my sql login information it takes me to the repair wizard but that shuts off after 5 seconds.

How can I fix this?

Thanks.
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Question by:benj707
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7 Comments
 
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Accepted Solution

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GMGenius earned 2000 total points
ID: 35197593
when you attemp to login to GoldMine, Hold down the CTRL key and perform maintenance, select individual files and select the USERS table
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Author Comment

by:benj707
ID: 35197680
It takes me too the maintenance wizard if I do/don't hold down CRTL but that shuts off after 2 seconds.

"the g:/users index file is missing or corrupt!
Goldmine will not function properly until this table is rebuilt!

Would you like to rebuild this file now? (yes or no) "

after clicking yes ive got to provide my sql login it then runs the repair wizard but that just shuts off after a second.

Are there files that can be replaced, would replacing files overwrite any data? (ive got a backup) Where would the USERS files be located?

This problem started after someone ran the Maintain Databases.

Thank you.
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LVL 12

Assisted Solution

by:GMGenius
GMGenius earned 2000 total points
ID: 35197721
6.7 has the Users table in the root of the goldmine folder

USERS.DBF
USERS.DBT
USERS.MDX

Thes can be replaced from a backup. the SQL login should only be needed for the contact set and after you have logged in.

Try replacing these files from a backup
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LVL 12

Expert Comment

by:GMGenius
ID: 35197730
I should also add.

Make sure the G:\ drive is accessible.
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LVL 1

Author Comment

by:benj707
ID: 35197745
There are a whole bunch of  user files;

e.g. user_def.tbi        users.dbf      users.dbt    users.mdx

or does 'g:/users index file' mean something else? is it safe to just replace these with my backup?
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LVL 12

Assisted Solution

by:GMGenius
GMGenius earned 2000 total points
ID: 35197767
USERS.MDX is the index, the maintenance should re-create this

When replaceing dBase files you should always replace all that relate.

eg

USERS.*

USERS.DBF
USERS.DBT
USERS.MDX

These are where the login information and passwords are recorded
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LVL 1

Author Closing Comment

by:benj707
ID: 35197855
Thanks! ( replacing the files worked, didn't see your initial replies)
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