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Imported mail items and folders displaying with question marks

Posted on 2011-03-23
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Last Modified: 2012-05-11
Hi,

We have an SBS 2003 box. We exported a large amount of email from it using exmerge. Obviously not more than 2gig pst's. Some of the folders and mails exported were in russian. When we imported them back into outlook on a new SBS Box the folders and emails in russian displayed with question marks. The SBS box only has english language support installed. The users who were reading the folders and emails have russian language support.
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Question by:teknite
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Expert Comment

by:Barry Gill
ID: 35198490
the export process (exmerge) probably did not have language support.
Have you tried opening one of the exmerge created PST's on a machine with Russian language support to see if the original characters have been exported?
Hopefully I am wrong and they are there. If they are then the import process is where the loss of encoding has occurred, if not... do you still have the original data?
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teknite earned 0 total points
ID: 35198575
Thanks for the help. I was thinking this was the possibly the case. Seems like we will have to install Russian language support before doing the export again. Can anyone else verify this?

Thanks
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by:Barry Gill
ID: 35200639
did you open up an exported PST file?
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by:teknite
teknite earned 0 total points
ID: 35205972
The Data was imported from a PST does it make a difference if it is imported or just opened? I would assume not.
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by:Barry Gill
ID: 35208440
Not if you imported on the same machine you opened with.
What I asked originally was "Have you tried opening one of the exmerge created PST's on a machine with Russian language support to see if the original characters have been exported?"
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Author Comment

by:teknite
ID: 35214124
I clearly explained above we had imported the items from the exported PST on a machine with russian language support.
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Expert Comment

by:Barry Gill
ID: 35214255
communications error there then :) I thought you had imported into the new SBS and then viewed through Outlook viewing the Exchange mailbox on the new SBS server.

Sounds liek you did that, hopefully someone else can shed some light for you.
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Author Closing Comment

by:teknite
ID: 35410127
We did get a definative answer just a guess I had already concluded.
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