[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now

x
?
Solved

Email Account: Unable to receive external emails

Posted on 2011-03-23
22
Medium Priority
?
2,067 Views
Last Modified: 2012-05-11
There is one user in a domain where he cannot receive external emails, he can send and receive internal and external just fine and can send external just fine. Just not receive them.

I have double and treble checked the address it is being sent to is correct and I have even tried adding another SMTP address to make sure, but that wouldn't work either.

Anyone know whats going on here?

Thanks for your help!

Tom
0
Comment
Question by:Infinate_
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 11
  • 6
  • 3
  • +2
22 Comments
 

Author Comment

by:Infinate_
ID: 35198063
oh and no one else on the domain is affected by this, they can receive external emails just fine.
0
 
LVL 5

Assisted Solution

by:sweeps
sweeps earned 500 total points
ID: 35198116
in exchange management console look at the users properties and click the mail flow tab, then in Message delivery restrictions make sure there is not a checkmark in require senders to be authenticated.
0
 

Author Comment

by:Infinate_
ID: 35198152
nope, there is no tick in that box
0
NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

 
LVL 2

Expert Comment

by:ReesAssociates
ID: 35198202
Are the external senders receiving NDRs?  Are the external emails going to your exchange queue?
0
 

Author Comment

by:Infinate_
ID: 35198610
I can't see it pop up in the exchange queue and it delivers a NDR to the sender too.
0
 

Author Comment

by:Infinate_
ID: 35198616
The e-mail account does not exist at the organization this message was sent to.

User unknown

0
 
LVL 2

Expert Comment

by:ReesAssociates
ID: 35198621
Do you have access to the NDR.  Can you post it please.  Thanks.
0
 

Author Comment

by:Infinate_
ID: 35198705
Your message did not reach some or all of the intended recipients.

      Subject:      test
      Sent:      3/23/2011 1:47 PM

The following recipient(s) cannot be reached:

      jon@########.co.uk on 3/23/2011 1:48 PM
            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.
            < ####.mailcontrol.com #5.1.1 SMTP; 550 5.1.1 <jon@########.co.uk>... User unknown>
0
 
LVL 2

Expert Comment

by:ReesAssociates
ID: 35198782
From the EMC>Recipient Configuration>Mailbox, go the the properties of the user's mailbox.  Then access the email address Tab.  Is the correct email address or the one that the test was sent to listed in this tab?
0
 

Author Comment

by:Infinate_
ID: 35198869
I'm on exchange 2003 btw

Oh and yes it is there, i added another entry anyway and tried to email that too, but no luck.
0
 

Author Comment

by:Infinate_
ID: 35199067
it appears i have a conundrum :(
0
 
LVL 47

Expert Comment

by:Craig Beck
ID: 35199242
Is your mail hosted somewhere else?  Do you use a POP or IMAP connector to download mail to the Exchange server?

This sounds suspiciously like you host your mail offsite, and the offsite server doesn't have a mailbox for that user.
0
 
LVL 2

Expert Comment

by:ReesAssociates
ID: 35199256
https://www.testexchangeconnectivity.com/#

Please run the Inbound SMTP Email test with the account that is having problems.
0
 

Author Comment

by:Infinate_
ID: 35200865
The exchange is inhouse, it isn't hosted. All the other accounts are fine just not this one.

I ran the test from testexchangeconnectivity.com and got the following error:

The server returned status code 451 - Error in processing. The server response was: 4.3.2 Please try again later
Exception details:
Message: Error in processing. The server response was: 4.3.2 Please try again later
Type: System.Net.Mail.SmtpException
Stack trace:
at System.Net.Mail.DataStopCommand.CheckResponse(SmtpStatusCode statusCode, String serverResponse)
at System.Net.Mail.SmtpConnection.OnClose(Object sender, EventArgs args)
at System.Net.ClosableStream.Close()
at System.Net.Mail.MailWriter.Close()
at System.Net.Mail.SmtpClient.Send(MailMessage message)
at Microsoft.Exchange.Tools.ExRca.Tests.SmtpMessageTest.PerformTestReally()
0
 
LVL 2

Expert Comment

by:ReesAssociates
ID: 35201094
4.3.2 Is an error code that is a result of recipient's mail queue being stopped or frozen.  I am not sure why you are receiving this message when other accounts are working fine.
0
 
LVL 2

Assisted Solution

by:ReesAssociates
ReesAssociates earned 500 total points
ID: 35201171
Do you have just a single server in your exchange environment?  If not, have you recently moved this account from one site to another?
0
 
LVL 9

Assisted Solution

by:dexIT
dexIT earned 500 total points
ID: 35202261
(Back up the users mailbox) then try removing the exchange attributes for the user and re-adding them with the alias you are seeking to correct.
0
 
LVL 47

Assisted Solution

by:Craig Beck
Craig Beck earned 500 total points
ID: 35202342
< ####.mailcontrol.com #5.1.1 SMTP; 550 5.1.1 <jon@########.co.uk>... User unknown>



Sorry to repeat, and I apologise in advance if I am way off, but this line makes me think your mail is either hosted offsite, or filtered before it gets to your Exchange server.

Do you use an external spam filter / virus scanner service?

From what I can see, MAILCONTROL.COM is either hosted or owned by WebSense.  If I search for Websense Mailcontrol in Google I get results that suggest MAILCONTROL.COM is a hosted email service.
0
 

Author Comment

by:Infinate_
ID: 35206107
Ahh Craig, you might be onto something, I know the exchange isn't hosted as i put the local address in when i setup exchange profiles on pc's. But i didn't think about it being filtered.. Your right it is filtered by MailControl.

I can't login to Mailcontrol at the moment, but I will check that as soon as i can and get back to you.

Thanks for being persistant!! ;)

0
 
LVL 47

Expert Comment

by:Craig Beck
ID: 35206342
No probs :-)

You'll probably just need to add the account to the filter at MAILCONTROL.COM.
0
 

Accepted Solution

by:
Infinate_ earned 0 total points
ID: 35230679
Turns out it wasn't mail control, I had to speak to the higher ups in the end, but apparently the mail system is a bit of a mess so i didn't have much of a chance here, turns out there is a step before mailcontrol too..

The email goes into a linux server and then routed to Mailcontrol and then to the windows server. Don't ask my why ;P
0
 

Author Closing Comment

by:Infinate_
ID: 35304182
As no one really answered the question, I thought i would just divide up the points to all you who helped ;)
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Active Directory can easily get cluttered with unused service, user and computer accounts. In this article, I will show you the way I like to implement ADCleanup..
Here in this article, you will get a step by step guidance on how to restore an Exchange database to a recovery database. Get a brief on Recovery Database and how it can be used to restore Exchange database in this section!
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Attackers love to prey on accounts that have privileges. Reducing privileged accounts and protecting privileged accounts therefore is paramount. Users, groups, and service accounts need to be protected to help protect the entire Active Directory …
Suggested Courses

649 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question