SQL Error 17204 when trying to create a new database SAGE ACT

Posted on 2011-03-23
Last Modified: 2016-04-07
Hi Guys

I am trying to create a new databse on SAGE ACT 2011 new installation, I believe it interogates the MS SQL 2008 R2 in order to initiate the process of creating the database

When I try to create a new database I get the following error in windows app log

Log Name:      Application
Source:        MSSQL$ACT7
Date:          23/03/2011 14:40:13
Event ID:      17204
Task Category: Server
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      RclSrv01.rcl.local
FCB::Open failed: Could not open file F:\Sage\Sage ACT\rclactdb.ADF for file number 0.  OS error: 5(failed to retrieve text for this error. Reason: 15105).
Event Xml:
<Event xmlns="">
    <Provider Name="MSSQL$ACT7" />
    <EventID Qualifiers="49152">17204</EventID>
    <TimeCreated SystemTime="2011-03-23T14:40:13.000Z" />
    <Security />
    <Data>FCB::Open failed</Data>
    <Data>F:\Sage\Sage ACT\rclactdb.ADF</Data>
    <Data>5(failed to retrieve text for this error. Reason: 15105)</Data>

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Question by:ridha121
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Assisted Solution

Kobe_Lenjou earned 125 total points
ID: 35199347
Does the file/folder F:\Sage\Sage ACT\rclactdb.ADF exist?

And has the SQLEngine permissions to use it?

Accepted Solution

snurker earned 125 total points
ID: 35199351

That explains this error. Make sure that the ACT service accoutn can access that file location and has permissions to access the file. If it is on a restricted drive, you may need to add necessary permissions to access it.

Author Comment

ID: 35199394
ah I think thats exactly it the file does exist but I think yeah ti doesnt have permission.

Thanks Snurker and Kobe, I will follow the support link to get this working.
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Author Comment

ID: 35199541
I cannot seem to find the specified SQL account to give the permission, when I installed the product it did install Microsot SQL Server 2008 R2.. but I only see accounts for another instance of sql 2005 being used for our backup software..

hmmm a bit stuck

Author Comment

ID: 35199711
Dont worry guys..

It was the system account had no access so gave it full rights

Expert Comment

ID: 35199726
DO you see the SQL server under services?
LVL 10

Expert Comment

by:Jason clark
ID: 41539391
Please go this one to know more about the SQL Server Error 17204 FCB Open failed.

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