Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Windows Installer 5 broken

Posted on 2011-03-23
22
Medium Priority
?
920 Views
Last Modified: 2012-05-11
A few weeks ago a group of 3 PC's running W7 x64 downloaded SP1.

All 3 failed at the same point and were rendered unbootable. In the end I had to manually copy the backup registry files to get them up and running again.

However, now all 3 are unable to install any MSI files.

I have done every fix I could find on the internet and still no go!

Really really want to avoid reinstalling from scratch.

From memory these were originally W7 HP machines, upgraded via the Upgrade disk. I tried doing an inplace upgrade using that but the error is the current version is newer.

Currently downloading the SP1 readiness tool, with a view of reinstalling SP1...but considering it failed last time I'm hesitant to say the least.

I have closed the links now to the pages I had fixes for, but it was a guy who had the same problem and had listed loads of suggestions. He fixed via in place upgrade...I cant it seems.
0
Comment
Question by:hongedit
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 12
  • 9
22 Comments
 
LVL 50

Expert Comment

by:jcimarron
ID: 35200086
0
 
LVL 30

Expert Comment

by:ded9
ID: 35200329
0
 
LVL 1

Author Comment

by:hongedit
ID: 35200647
None of those worked, same error: 1601.

Will do a slipstream now in case I need it tomorrow
0
NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

 
LVL 1

Author Comment

by:hongedit
ID: 35200921
Well, SP1 completed successfully, but still broken :/
0
 
LVL 1

Author Comment

by:hongedit
ID: 35200950
Event log:

Windows Installer proxy information not correctly registered

Error 1014
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 35201489
hongedit--"Well, SP1 completed successfully, but still broken "
Can we have more info as to what is broken?
This reference has a fix for Vista.
http://www.ehow.com/how_5325924_fix-windows-installer-error.html
I suspect it might work in Win7 as well.
0
 
LVL 1

Author Comment

by:hongedit
ID: 35201583
I installed SP1 from WSUS, as that was the cloest thing I could think of to a reinstall without reinstalling!

It completed, but still unable to use anything to do with Windows Installer.

I have tried your link also, didnt work.

Off the top of my head this is what I have tried:

msiexec /unreg + /regserver
Both registry entries above
Installing SP1
Checked the service is there and running
Checked pending installs in registry
Checked registry permissions
sfc /scannow

More but cant remember off the top of my head.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 35201678
hongedit--So everything works except for installing .msi files?
Any error messages?  
Stop using a proxy.
Perhaps of help
http://www.sevenforums.com/general-discussion/2349-windows-installer-cant-install-any-msi-package-5.html
http://www.sevenforums.com/general-discussion/2349-windows-installer-cant-install-any-msi-package-7.html  (Posts toward the end.)
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 35201761
0
 
LVL 1

Author Comment

by:hongedit
ID: 35201776
Yes, everything else works.
Error message taken from trying to install Adobe Reader:

The Windows Installer Service could not be accessed. This can occur is the Windows Installer is not correctly installed.Contact your system admin.

Error: 1601

Not using a proxy (well, not the kind I'm thinking of anyway, aka in I.E)

SQMclient reg key is empty.
Also changed Temp location, no dice :(
0
 
LVL 1

Author Comment

by:hongedit
ID: 35201797
Thanks.

Been through those as well, I'm in the same boat, esp with this one:

C:\Windows\system32>attrib -r -s -h dllcache
File not found - dllcache
C:\Windows\system32>ren msi.dll msi.old
Access is denied.

Seems like such a trivial problem, I really dont want to reinstall 3 heavily customised/configured machines for something like this!
0
 
LVL 50

Accepted Solution

by:
jcimarron earned 2000 total points
ID: 35201829
hongedit--It may be time for a Repair Install
http://www.sevenforums.com/tutorials/3413-repair-install.html
0
 
LVL 1

Author Comment

by:hongedit
ID: 35201874
Not possible right now - only discs I have is OEM...
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 35202581
hongedit--Borrow one of the same Windows version from a friend.
0
 
LVL 1

Author Comment

by:hongedit
ID: 35202622
I think I'll find a way...
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 35202920
hongedit--Just to be sure, you know I meant to say "Borrow a full retail disk of the same Windows version from a friend. "
0
 
LVL 1

Author Comment

by:hongedit
ID: 35203160
Yeah no worries. It's going to have to be fairly recent though as I have upgraded to SP1.

0
 
LVL 50

Expert Comment

by:jcimarron
ID: 35203447
hongedit--You can uninstall SP 1 if necessary.
http://windows.microsoft.com/en-US/windows7/uninstall-sp1
0
 
LVL 1

Author Comment

by:hongedit
ID: 35206754
Well, doing the first PC now.

Fingers crossed...
0
 
LVL 1

Author Comment

by:hongedit
ID: 35210691
Well, fixed...

Repair install didnt go as planned. I dont know if the disc was naff but halfway thorugh the in place upgrade it kept coming up with read source errors.

Had enough at that point so I bit the bullet and reinstalled from scratch.

Oh well. Win some, lose some.
0
 
LVL 1

Author Closing Comment

by:hongedit
ID: 35210709
No doubt a repair would have worked if my media wasn't scratched to buggery...
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 35211096
hongedit--Glad to hear all is well.
0

Featured Post

How Blockchain Is Impacting Every Industry

Blockchain expert Alex Tapscott talks to Acronis VP Frank Jablonski about this revolutionary technology and how it's making inroads into other industries and facets of everyday life.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

WARNING:   If you follow the instructions here, you will wipe out your VTP and VLAN configurations.  Make sure you have backed up your switch!!! I recently had some issues with a few low-end Cisco routers (RV325) and I opened a case with Cisco TA…
This article explains the fundamentals of industrial networking which ultimately is the backbone network which is providing communications for process devices like robots and other not so interesting stuff.
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
Suggested Courses

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question