Solved

Internet Explorer Add-on problem

Posted on 2011-03-23
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Last Modified: 2012-05-11
Hi,

I have a two month old Dell laptop (i5 processor, 4 GB memory, 64 bit, Windows 7 OS).

I am struggling with IE for about 4 weeks now, whereas other browsers (Chrome, Safari) work fine. I have Internet Explorer 9 installed. When I run Youtube, it immediately pops up a message with the following error:

"A malfunctioning or malicious add-on has caused Internet Explorer to close this webpage".
I have tried disabling all the add-ons through Manage Add-ons. Even I tried disabling Data Execution Prevention (DEP) for Internet explorer. The last thing I tried is re-installing IE 9. And I have restarted my laptop several times. But still it does not work.

Just to give you some more idea, I have McAfee anti-virus installed by default by Dell.

Please help me resolve this issue.
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Question by:tknayak123
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4 Comments
 
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Expert Comment

by:jerrypd
ID: 35199408
can you try to load the "64-bit" version of internet explorer and see if you have the same problem? you will have to launch it via the start button - click start and type explorer and it should show up in the list.
see if that works - if it does, then your IE browser is probably hijacked and you will need to find a program to help with getting rid of it...
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Author Comment

by:tknayak123
ID: 35199456
I have tried running it in 64 bit mode and it seems to work.
What exactly you mean by IE browser is hijacked, and what program will be required to correct this.
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jerrypd earned 500 total points
ID: 35199493
there are malicious programs out there that take control of your browser - usually as an add-in as you have seen.
They are also called "3rd party applications".
Sometimes they can be killed with malwarebytes (www.malwarebytes.org), but other times you would need "Hijack this" or some other heavy handed application.
you may be able to go into internet tools - advanced, and uncheck "enable 3rd party applications and add ins", but this doesnt always work.
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Author Closing Comment

by:tknayak123
ID: 35199560
Thanks for the quick response
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