Solved

Laptops keep crashing!!!

Posted on 2011-03-23
4
373 Views
Last Modified: 2012-05-11
We have a number of new laptops here that keep crashing! I don't know much about dump files except where they are located. I managed to get my hands on about four of them. Can anybody tell me what the cause of the crashing is?

I will learn more about view dumps file when I have time but right now the boss is putting pressure on use to find out.  
Mini032211-01.dmp
Mini032211-02.dmp
Mini032311-01.dmp
Mini032311-02.dmp
0
Comment
Question by:makel2
  • 2
4 Comments
 
LVL 70

Expert Comment

by:KCTS
ID: 35199651
Without looking at your files, the normal culprit is drivers - make sure you have the latest drivers and updates installed.
0
 
LVL 5

Accepted Solution

by:
drilus earned 500 total points
ID: 35199743
Update your graphics drivers from Intel's website. I would also get the latest updates for your HP software.

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  2

DEFAULT_BUCKET_ID:  DRIVER_FAULT

PROCESS_NAME:  HPWA_Main.exe

Open in new window


This suggests that it's probably related to an HP driver. Printer perhaps?
0
 
LVL 70

Expert Comment

by:KCTS
ID: 35205795
so it was the drivers then...
0
 

Author Comment

by:makel2
ID: 35205861
The problem was with the with drivers for the HP Wireless assistant! We kinda had a feeling that was the problem but I couldn't prove it until the dump files where decoded. I was unable to install the Windows Dev tools on my machine to do this. Drilus (post up above) decoded the dump files and it was confirmed that this was the issue.

Sorry I should have given you some points as well :-(
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

We have adopted the strategy to use Computers in Student Labs as the bulletin boards. The same target can be achieved by using a Login Notice feature in Group policy but it’s not as attractive as graphical wallpapers with message which grabs the att…
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…

685 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question