Solved

Laptops keep crashing!!!

Posted on 2011-03-23
4
370 Views
Last Modified: 2012-05-11
We have a number of new laptops here that keep crashing! I don't know much about dump files except where they are located. I managed to get my hands on about four of them. Can anybody tell me what the cause of the crashing is?

I will learn more about view dumps file when I have time but right now the boss is putting pressure on use to find out.  
Mini032211-01.dmp
Mini032211-02.dmp
Mini032311-01.dmp
Mini032311-02.dmp
0
Comment
Question by:makel2
  • 2
4 Comments
 
LVL 70

Expert Comment

by:KCTS
ID: 35199651
Without looking at your files, the normal culprit is drivers - make sure you have the latest drivers and updates installed.
0
 
LVL 5

Accepted Solution

by:
drilus earned 500 total points
ID: 35199743
Update your graphics drivers from Intel's website. I would also get the latest updates for your HP software.

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  2

DEFAULT_BUCKET_ID:  DRIVER_FAULT

PROCESS_NAME:  HPWA_Main.exe

Open in new window


This suggests that it's probably related to an HP driver. Printer perhaps?
0
 
LVL 70

Expert Comment

by:KCTS
ID: 35205795
so it was the drivers then...
0
 

Author Comment

by:makel2
ID: 35205861
The problem was with the with drivers for the HP Wireless assistant! We kinda had a feeling that was the problem but I couldn't prove it until the dump files where decoded. I was unable to install the Windows Dev tools on my machine to do this. Drilus (post up above) decoded the dump files and it was confirmed that this was the issue.

Sorry I should have given you some points as well :-(
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If your system is showing symptoms of browser hijacks or 'google search redirects' check out my other article (http://rdsrc.us/u3GP7A) first and run the tool TDSSKiller (http://rdsrc.us/GDBBs4) to get rid of the infection. Once done, and if the …
Sometimes people don't understand why download speed shows differently for Windows than Linux.Specially, this article covers and shows the solution for throughput difference for Windows than a Linux machine. For this, I arranged a test scenario.I…
With the power of JIRA, there's an unlimited number of ways you can customize it, use it and benefit from it. With that in mind, there's bound to be things that I wasn't able to cover in this course. With this summary we'll look at some places to go…
Both in life and business – not all partnerships are created equal. As the demand for cloud services increases, so do the number of self-proclaimed cloud partners. Asking the right questions up front in the partnership, will enable both parties …

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now