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querying AD

Posted on 2011-03-23
Medium Priority
Last Modified: 2012-05-11
I am using a 3rd party software that adds a signature line to outgoing email.  It checks to see if they are in an AD group as a rule.  User is in the AD group but the software can't see the user int he group,

Here is the error message from the software log:

Error: Error while AD Query using DN 'CN=Mary Smith (LA/PHX),OU=LAX,OU=SA Users,DC=domain,DC=com': '(0x80005000) Failed open the object.'
23.03.2011 11:58:01 19c4 Error: Error while AD Query: '(0x80005000) Failed open the object.'

any idea why this would happen and how to fix it?
Question by:randy672
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LVL 12

Expert Comment

ID: 35200130
if you search Mary Smith (LA/PHX) from aduc using find. are you able to get the user object
if you are then it's something to do with your 3rd party app

Author Comment

ID: 35201187
deleting the account and re-creating it fixed the issue. So its not the software causing the problem.

Is there anyway to repair an AD account without having to delete it?
LVL 12

Expert Comment

ID: 35201327
you can create a copy of the account? but how do you come to assert  that account was causing the issue?

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Author Comment

ID: 35201404
we deleted the account, waited for 20 minutes and then recreated it.  Then the software worked with the recreated AD account.  We never deleted her mailbox.

Accepted Solution

randy672 earned 0 total points
ID: 35201770
we are pretty sure we figured out the problem.

AD didn't like the fact we used a /  in the "full name" once we got rid of it the query works
LVL 12

Expert Comment

ID: 35201864
yes, special chars may make a difference on how app queries them

Author Closing Comment

ID: 35230118
we figured it out that special characters were the problem.

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