We have a couple users who for some reason are attempting to send out file shortcuts (setting them up as hyperlinks) in emails and other users are not able to open the links. They have Outlook setup as Rich Text format and browse to the file location on the network and then select Insert as Hyperlink. When we look at the link it starts out with file://\\server\...
If we manually remove file:// from the beginning of the link others are able to open up the files. One user is on Outlook 2003 and one is on Outlook 2007 and both are having the same problem. I wish they were on the same versions for the rest of their Office applications but they are not so using Word as their editor is not an option.
One of the users who are inserting the hyperlinks just received rebuilt systems that have Windows XP SP3, Office 2000 SP3, Outlook 2003 SP3 installed. The other one has the same except for Outlook 2007.
Please let me know if you need any further information.