Solved

Looking for an application to manage an IT Support Service Workshop company?

Posted on 2011-03-23
3
247 Views
Last Modified: 2012-05-11
We are a small IT Support Service company, covering hardware, operating systems and networks for a number of clients.
We are looking for a software application to help manage:
 
     - SERVICE CALL LOGGING & ALLOCATION TO TECHNICIANS
     - HOURS USED TO SOLVE ISSUE
     - HARDWARE (PARTS) UTILIZED and COSTS
     - REPORTING TOOLS
     - KNOWLEDGE BASE / DOCUMENTATION OF ACTIONS
     - ASSET MANAGEMENT
     - SERVICE PERFORMANCE INDICATORS

Can you please indicate which software and/or SaaS can handle these requirements, not only open source but even commercial applications.

Thanks,

James.
0
Comment
Question by:jameschurch01
  • 2
3 Comments
 
LVL 6

Accepted Solution

by:
ahdfx earned 500 total points
ID: 35200735
I would check with Ingram Micro Seismic Division.  They have a pretty good line up of software.
Currently we use Level Platforms along with our custom trouble ticketing system, but Level Platforms will directly work with AutoTask.

Some competitors use Kaysea, but it can be very expensive.
There is also N-able, but it is cumbersome to get installed.
0
 

Author Comment

by:jameschurch01
ID: 35204715
I will check them out and get back to you.

Thanks,

James.
0
 

Author Comment

by:jameschurch01
ID: 35226242
Thanks for your help. Auto Task is exactly what we need. There are all the features I asked for.

Thanks,

James.
0

Featured Post

6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

Join & Write a Comment

As with any other System Center product, the installation for the Authoring Tool can be quite a pain sometimes. This article serves to help you avoid making these mistakes and hopefully save you a ton of time on troubleshooting :)  Step 1: Make sur…
Article by: Leon
Software Metering within our group of companies has always been an afterthought until auditing of software and licensing became a pain point. Orchestrator and SCCM metering gave us the answer and it was an exciting process.
Viewers will learn the different options available in the Backstage view in Excel 2013.
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now