Solved

Looking for an application to manage an IT Support Service Workshop company?

Posted on 2011-03-23
3
266 Views
Last Modified: 2012-05-11
We are a small IT Support Service company, covering hardware, operating systems and networks for a number of clients.
We are looking for a software application to help manage:
 
     - SERVICE CALL LOGGING & ALLOCATION TO TECHNICIANS
     - HOURS USED TO SOLVE ISSUE
     - HARDWARE (PARTS) UTILIZED and COSTS
     - REPORTING TOOLS
     - KNOWLEDGE BASE / DOCUMENTATION OF ACTIONS
     - ASSET MANAGEMENT
     - SERVICE PERFORMANCE INDICATORS

Can you please indicate which software and/or SaaS can handle these requirements, not only open source but even commercial applications.

Thanks,

James.
0
Comment
Question by:jameschurch01
  • 2
3 Comments
 
LVL 6

Accepted Solution

by:
ahdfx earned 500 total points
ID: 35200735
I would check with Ingram Micro Seismic Division.  They have a pretty good line up of software.
Currently we use Level Platforms along with our custom trouble ticketing system, but Level Platforms will directly work with AutoTask.

Some competitors use Kaysea, but it can be very expensive.
There is also N-able, but it is cumbersome to get installed.
0
 

Author Comment

by:jameschurch01
ID: 35204715
I will check them out and get back to you.

Thanks,

James.
0
 

Author Comment

by:jameschurch01
ID: 35226242
Thanks for your help. Auto Task is exactly what we need. There are all the features I asked for.

Thanks,

James.
0

Featured Post

Courses: Start Training Online With Pros, Today

Brush up on the basics or master the advanced techniques required to earn essential industry certifications, with Courses. Enroll in a course and start learning today. Training topics range from Android App Dev to the Xen Virtualization Platform.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We were having a lot of "Heartbeat Alerts" in our SCOM environment, now "Heartbeat" in a SCOM environment for those of you who might not be familiar with SCOM is a packet of data sent from the agent to the management server on a regular basis, basic…
This collection of functions covers all the normal rounding methods of just about any numeric value.
Viewers will learn how to maximize accessibility options in an Excel workbook for users with accessibility issues.
The viewer will learn how to use the =DISCRINV command to create a discrete random variable, use this command to model a set of probabilities and outcomes in a Monte Carlo simulation, and learn how to find the standard deviation of a set of probabil…

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now