Looking for an application to manage an IT Support Service Workshop company?
Posted on 2011-03-23
We are a small IT Support Service company, covering hardware, operating systems and networks for a number of clients.
We are looking for a software application to help manage:
- SERVICE CALL LOGGING & ALLOCATION TO TECHNICIANS
- HOURS USED TO SOLVE ISSUE
- HARDWARE (PARTS) UTILIZED and COSTS
- REPORTING TOOLS
- KNOWLEDGE BASE / DOCUMENTATION OF ACTIONS
- ASSET MANAGEMENT
- SERVICE PERFORMANCE INDICATORS
Can you please indicate which software and/or SaaS can handle these requirements, not only open source but even commercial applications.