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Looking for an application to manage an IT Support Service Workshop company?

Posted on 2011-03-23
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Last Modified: 2012-05-11
We are a small IT Support Service company, covering hardware, operating systems and networks for a number of clients.
We are looking for a software application to help manage:
 
     - SERVICE CALL LOGGING & ALLOCATION TO TECHNICIANS
     - HOURS USED TO SOLVE ISSUE
     - HARDWARE (PARTS) UTILIZED and COSTS
     - REPORTING TOOLS
     - KNOWLEDGE BASE / DOCUMENTATION OF ACTIONS
     - ASSET MANAGEMENT
     - SERVICE PERFORMANCE INDICATORS

Can you please indicate which software and/or SaaS can handle these requirements, not only open source but even commercial applications.

Thanks,

James.
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Question by:jameschurch01
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Accepted Solution

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ahdfx earned 2000 total points
ID: 35200735
I would check with Ingram Micro Seismic Division.  They have a pretty good line up of software.
Currently we use Level Platforms along with our custom trouble ticketing system, but Level Platforms will directly work with AutoTask.

Some competitors use Kaysea, but it can be very expensive.
There is also N-able, but it is cumbersome to get installed.
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Author Comment

by:jameschurch01
ID: 35204715
I will check them out and get back to you.

Thanks,

James.
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Author Comment

by:jameschurch01
ID: 35226242
Thanks for your help. Auto Task is exactly what we need. There are all the features I asked for.

Thanks,

James.
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