Solved

Old Address List Still Displayed

Posted on 2011-03-23
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Last Modified: 2012-05-11
We migrated from Exchange 2003 to Exchange 2010 last year.  I had set up custom address lists that were available after the move and, I'm sure, were updated as changes were applied even after the conversion.  Over time, the updates took longer to be available and often never did show up.  I finally found the correct steps and converted the 2003 address lists to 2010, but I still see two different copies one of the address lists.  

One shows up in the address book view under Microsoft Exchange and the other shows up under Microsoft Exchange/All Address Lists.  The latter is the one that updates correctly.  How do I get rid of the other address list that is shown under the address book root of Microsoft Exchange?
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Question by:kevniel
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15 Comments
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 35201048
Try EMS:
Get-addresslist | fl

If that lists the one you want to delete then try
Remove-addressList -Identity "<ID of the address list you want to delete, which was found in the get command>"

If you can't delete it you may have to resort to deleting it through ADSIEdit.msc
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Author Comment

by:kevniel
ID: 35202386
The get-addresslist | fl command only displays the address list I want to keep.  It doesn't display the other lists outside of the "all address lists" group.  Is there another switch that will show me the root address lists?

 address lists.  highlighted list is the one i want removed
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LVL 31

Accepted Solution

by:
MegaNuk3 earned 125 total points
ID: 35202791
Have you checked to see if BES is a personal address book? Try right click on 'BES' and see if there are any properties behind it.
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Author Comment

by:kevniel
ID: 35202882
It is not a personal address book.  It says "BES - Microsoft Exchange".  So does the other BES list.
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LVL 31

Expert Comment

by:MegaNuk3
ID: 35202945
Did you manage to pull up the Properties on it with a right click?
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LVL 31

Expert Comment

by:MegaNuk3
ID: 35202990
Do you have any older versions of Outllook running anywhere to see if this address list shows there or maybe it is Outlook 2010 related only.
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Author Comment

by:kevniel
ID: 35260549
I can't right click and select Properties on it.  See the image above.  When I select either one in the address book list they show up as "BES - Microsoft Exchange".  They both display in the address book list under "MicrosoftExchange".  

On my Exchange 2010 server EMC, only one "BES" address list shows up on the Organization Configuration/Mailbox/Address Lists tab but I still see two BES address lists in Outlook.

I have some Outlook 2007 users who also see this.  I don't have any older versions of Outlook on my network.
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 35260988
Try select it in the drop down list then right click on it. Or won't it let you select it at all?
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Author Comment

by:kevniel
ID: 35262816
No, the drop down options (in the EMC) are Apply, Remove, Edit, and Help.  I can't get a drop down for this address list within Outlook.
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Author Comment

by:kevniel
ID: 35263202
As I look further, I notice that only one BES address list is available as an option in OWA and it is the correct one.
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Assisted Solution

by:kevniel
kevniel earned 0 total points
ID: 35263429
If I select the bad BES address list in the address book window and go to File/Properties it tells me that it is a Offline Address Book.  I have removed this as the offline address book in EMC, now I need to be sure it flushes from the Outlook clients.
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Author Comment

by:kevniel
ID: 35284020
I awarded partial points to MegaNuk3 because the instructions to locate properties for the address list were off and the clients still show the bad address list even after updating the offline address list on the Exchange server, so the issue is not completely resolved.
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LVL 31

Expert Comment

by:MegaNuk3
ID: 35284187
Get-offlineaddressbook |fl
And see if the old address list is mentioned anywhere?

or try F9 in outlook
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Author Closing Comment

by:kevniel
ID: 35321775
Thank you MegaNuk3 for your comment directing me to look for the Outlook properties for the problem address list.  I could still use assistance figuring out how to get the clients to automatically update and remove this address list.
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LVL 31

Expert Comment

by:MegaNuk3
ID: 35321996
Is the old address list now gone from the clients?
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