Photoshop CS5 Not Enough Memory Error

Posted on 2011-03-23
Medium Priority
Last Modified: 2012-05-11

I am using Adobe Photoshop CS5 on Windows 7 (both of which are fully patched) and when I open a 30mb jpg file, do some trimming then try to save it I get the following error:
Could not save as "[filename & path]" becasue there is not enough memory (RAM). Try saving without optimization or as baseline JPEG.

It fails when:
I save it as a progressive jpg with a quality of 12 and 3 scans.
I save it as a baseline optimized jpg with a quality of 12.

It works when:
I save it as a PhotoShop file.
I save if as a baseline standard jpg with a quality of 12.
I save it as a bmp.

I have tried it with both the OpenGL enabled (which was the default) and disabled and it failed both ways.

Out of 1613mb it says I have free for memory (I have 4gb in the system and a 8gb paging file.) I have photoshop set to use 1484mb (92%)

I have 2 scratch disks set to be used. The first drive has 183gb available and the second drive has 44gb available and is the drive that the file is originally being loaded from.

It seems odd that I am running out of memory considering that even if the file got larger, I still GREATLY exceed it with my ram/scratch space. Does anyone know what could be causing this error?

Thank you for any help you can provide with this.
Question by:Aludaan
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LVL 26

Expert Comment

by:David Brugge
ID: 35204347
This is certainly unusual behavior. From your specs I can't see any reason that you should be running into this kind of trouble.

As a first line of defense, I would try rebuilding my preferences file. (Hold down  Ctrl+Alt+Shift key as you start Photoshop and answer yes to the question "Delete Photoshop Settings File" If you get any other message, or no message at all, close Photoshop and try again)

The pref file holds a lot of settings , some of which affect how files are saved. I't possible that a corruption to this file could impact the way the jpeg algorithem is implimented.

Author Comment

ID: 35207183
Hm, I know I typed up a second message yesterday but I guess I closed my browser before I submitted it.

I did already reset my settings like you mentioned and that didn't help.

Also, I should mention the original images were very large (3376x4864) but it can be saved if I make the image smaller (I resized them down to 888x1280).
LVL 26

Expert Comment

by:David Brugge
ID: 35207948
What sort of Efficiency reading are you getting in the Status bar?

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Author Comment

ID: 35235687
Sorry but I am not sure what you are asking regarding the efficiency reading.
LVL 26

Accepted Solution

David Brugge earned 1000 total points
ID: 35235858
I'm sorry. I have been out of the country for a few days. Here is some information on efficiency readouts:


Author Closing Comment

ID: 35318010
Thanks for the info, but that doesn't really solve my problem. We never even seem to reach that point. It's fine for now, I will give you the points but the grade has to be low so people realize this was never solved. Maybe someone in the future can find a way.
LVL 26

Expert Comment

by:David Brugge
ID: 35320252
I'm sorry that we have not arrived at a suitable answer for you. I was out of touch with a computer for a few days and left you neglected, but after sending you the information about the efficiency readouts, which monitors your use of memory, I was expecting some response.

Obviously, I should have been more proactive. If you would like to list your question again, I will be glad to get your points restored.

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