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OWSTIMER.EXE errors / intermittent email alerts

We're seeing the attached errors in the event log multiple times throughout the day.  Immediate Email Alerts are sending intermittently.  With limited experience, I'm having trouble pinpointing the action or location causing the error.  Any help would be greatly appreciated.

other details to note:
the Timer Service is currently running under a user account
most of the data was migrated from WSS 2.0 using a 3rd party tool.

      PORTAL-20110323-1239.log
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c3iitsupport
Asked:
c3iitsupport
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1 Solution
 
Justin SmithSr. System EngineerCommented:
ARe you on SP2 for WSS?
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c3iitsupportAuthor Commented:
yes, we have Windows SharePoint Services 3.0 Service Pack 2 (SP2) installed.
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GeorgeGerguesCommented:
make sure your antivirus is excluding the    \12\ hive location
c:\program files \.....\12\

and the Profile location of the account running the service.

can you confirm

I have had similar problem with McAfee ent.


Best of luck.
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c3iitsupportAuthor Commented:
I added the C:\Program Files\...\12\ hive location to the Symantec Endpoint exceptions
not sure what you mean regarding the Profile location of the account running the service.  can you elaborate?

Thanks!
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GeorgeGerguesCommented:
c:\user\MyName\

or in 2003
is c:\documents and Settings\MyName\

etc.


that is mainly the reason.
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c3iitsupportAuthor Commented:
exclusions added for the hive and the profile running the service.   will monitor and provide an update.

thanks for your help!
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c3iitsupportAuthor Commented:
unfortunately, that didn't help.  the event viewer is still loading up with errors every 5 or 10 minutes (almost every time the Timer job runs)
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GeorgeGerguesCommented:
you have to know which job

you will see that more on the \12\Logs folder

do you have that?

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c3iitsupportAuthor Commented:
I increased the diagnostic logging to find out the job failing.  

i'm now noticing the Immediate Alerts timer job status in Central Administration just continues to fail every five minutes whereas before it was sporadic.    Updated log file attached. SPPORTAL-20110328-1110.log
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GeorgeGerguesCommented:
You can get a list of the timer jobs you have custom on the application using this command

stsadm -o enumssptimerjobs -title <the name of your shared services provider >

let us see if w can cross ref ,one of those with the  log error.



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c3iitsupportAuthor Commented:
should i have an SSP in WSS 3.0?  if so, i'm unfamiliar.

and thank you for your continued efforts to help!
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Justin SmithSr. System EngineerCommented:
SSP isn't available in WSS
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GeorgeGerguesCommented:
Open your central administration
your Share Services provider should be on the left navigation  , make sure you use the title / display name
if it contain space ,put the name in " ....."

example
stsadm -o enumssptimerjobs -title "First Shared Services"
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c3iitsupportAuthor Commented:
unfortunately, i don't see a Shared Services provider in the left hand nav in Central Admin.  I only see Operations and Application Management.  I also checked in 'View All Site Content' and it's not listed there either. central admin
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Justin SmithSr. System EngineerCommented:
Again, SSP isnt available in WSS
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Justin SmithSr. System EngineerCommented:
ARe you using the SharePoint server as your outgoing SMTP server?  If so, have you double checked all settings in IIS?

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GeorgeGerguesCommented:
I am sorry about that , I didn't expect a WSS

you can get a list of the jobs visually here
Central Administration > Operations > Timer Job Status    

but you need see if there are any errors , under the STATUS column.


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c3iitsupportAuthor Commented:
we're using one of our exchange servers as the outgoing SMTP server.

Immediate Alerts is failing every five minutes (i have it currently set to "every 5 minutes between 0 and 59")
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Justin SmithSr. System EngineerCommented:
And it's authorized to relay through Exchange?
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GeorgeGerguesCommented:
are you sure Symantec is not blocking your SMTP traffic

can you double check ?
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GeorgeGerguesCommented:
ACH1LLES brought this very point I started the ticket on.

Thanks ACH1LLES
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c3iitsupportAuthor Commented:
yes, the portal is authorized to relay through the exchange server specified in the 'Outgoing Email Settings' in Central Admin.  Alert emails were being sent sporadically until the end of last week when they completely stopped.
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c3iitsupportAuthor Commented:
if it helps, i was able to send myself an email by telnet'ing from the WSS server into the Exchange server specified in Central Admin.
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c3iitsupportAuthor Commented:
also, i just checked the Immediate Alerts job in Central Admin and it appears to have completed successfully during this 5 min increment.
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c3iitsupportAuthor Commented:
i was able to temporarily resolve this issue.   In the immedsubscriptions table, we had almost 60 or so alerts still set up for terminated employees.  the alert emails were not resolving to the specified users, causing the errors.  here's what i did to manually resolve the email addresses and identify the terminated employees:

run a query for all unique email addresses in the immedsubscriptions table
copy all the unique email addresses into the "To" field of a blank email
click the 'check names' button in the email toolbar to see which names resolve and which don't
remove the resolved names from the immedsubscriptions export spreadsheet
navigate to each siteurl in the immedsubscriptions export and go to the site settings -> User Alerts
locate the user in question in the "Display alerts for:" drop down, highlight any alerts and click 'Delete Selected Alerts'

We haven't had an error in almost a week now since this process was completed.

I guess my next question is... how do we automate this process?   Did we do something wrong when we integrated with LDAP?
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c3iitsupportAuthor Commented:
i'm going to close this thread and start a new one for a solution to the LDAP issue.  thanks for your suggestions!
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c3iitsupportAuthor Commented:
issue was solved on my own, unrelated to any suggestions from the experts.
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