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Very slow to save office files to  network

Posted on 2011-03-23
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Last Modified: 2012-05-11
Hi got a problem when saving office 2007 files to a windows 2000 server. The save takes several minutes to complete (straight copying to the server is fine as is saving locally to the PC.

Some things I've tried
Saving to another server (Windows server 2003) - The save is normal
I Have checked excel and word open and new paths and also the switches
Ran office Diagnostic
Ran office 2007 repair
Changed the default save as to both docx and xlsx
Ran ccleaner
Removed Norton applications
Ran process monitor, process profiling of both excel.exe and winword.exe seem to be the area where the problem lies but don’t know why?! - See attached looks like there is a problem writing the tmp file, once the tmp writes succesfully the save completes, when it fails process polling continues until the next attempt.
Deleted excel.exe from the PC
Tried different drive mappings (IP UNC)
Logged on with a different profile but problem still exists
Removed stored my network places
Changed the network port speed between auto and full 100MB
Deleted all excel and word start up files and templates
Removed all addins
Disabled offline folder synchronisation
We do encrypt the Temporary internet files folder and I know office 2007 likes to write to this folder during the save process. We had this slow save with all users in one office until we disabled efs on the Windows server 2003. But in this office we are using Windows server 2000 and nobody else is affected.

THe Virus software, engine etc is the same as everyone else and there are no viruses/spyware - The PC has the most basic software applications. We run XP SP3 PRO

This has got me well beat, would offer 500,000 points for a fix if I could (MS says save to local PC and copy to the server!!) Tone.xlsx
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Question by:kwatt562
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LVL 13

Expert Comment

by:BCipollone
ID: 35201409
So it's just 1 user?

Run Malwarebytes: http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Run CCleaner: http://www.piriform.com/ccleaner

Try disabling your antivirus to see if perhaps a scan is causing the problem.

Have you tried this?
You can turn on and off autotuning with a simple command line instruction.
Run the command at a command prompt (cmd.exe), you may need to run the cmd.exe as an administrator (right click "run as administrator"). Command Prompt by default is located under the Accessories menu folder. If you are logged in as administrator you can simple click "start" then "run" type in: cmd.exe and then run it.
To turn off AutoTuning
netsh interface tcp set global autotuninglevel=off
To turn on AutoTuning
netsh interface tcp set global autotuninglevel=off?

Have you tried this?
Open IE and go to Security tab in Internet Options, click on Local Intranet, then
click on Sites. Uncheck "Automatically detect intranet network", and check "Include all local (intranet) sites not listed in other zones" and
"Include all network paths (UNCs)".

Have you tried this on the server?
Disable SMB2 on the server that holds the share.  To do so:

Add a REG_DWORD entry named Smb2 with a value of 0 to
HKLM\System\CurrentControlSet\Services\LanmanServer\Parameters

Then reboot the server.

That's all I got for now.

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LVL 18

Expert Comment

by:Netflo
ID: 35201430
Sound as though you may have a invalid mapped drive or printer, try remove mapped drives and printers which don't work or you do not use reboot then try save with MS Office to the relevant server.

Let me know how you get along.

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LVL 13

Expert Comment

by:BCipollone
ID: 35201443
I just looked at that file, have you tried un-installing and re-installing Office?

I really think the problem is related to your antivirus though.  Try saving files to the network from safe mode to see if it is caused by something running on your system.
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Author Comment

by:kwatt562
ID: 35201500
Thanks all
I fogot to mention that I already removed all network drives, the only printer loaded is a valid network printer, but I did set the default to a local printer like adobe pdf.

The IE security settings are already as you describe

What is auto tuning?

I'm going to remove the antivirus software (disabling is impossible due to policy) will report back shortly
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Author Comment

by:kwatt562
ID: 35201638
OK removing the antivirus did not stop the slow saving of the files, Does SMB2 exist on windows server 2000, and is there any negative impact to disabling...I ask becuase im working remotely (via remote desktop) to this office and dont want to screw anything up as there is no onsite support.
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LVL 18

Expert Comment

by:Netflo
ID: 35201914
Has saving from Office to this server been tried on another machine?
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LVL 18

Expert Comment

by:Netflo
ID: 35201917
Do not make changes to the server unless this problem is occurring on multiple machines
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Author Comment

by:kwatt562
ID: 35201934
Everyone else in the office saves to the server normally, its just this one PC.
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LVL 18

Expert Comment

by:Netflo
ID: 35201963
Are the other PCs using MS Office 2007 on XP SP3, is Office up to date on the problematic PC?
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Author Comment

by:kwatt562
ID: 35202031
We use the same desktop standard, so yes XP SP3, office 2007 SP2
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Accepted Solution

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kwatt562 earned 0 total points
ID: 35202117
I think possibly EFS is the issue here
check the process monitor file, and look at the failure when creating the tmp file
Desired Access: Generic Write, Read Attributes, Disposition: OverwriteIf, Options: Sequential Access, Synchronous IO Non-Alert, Non-Directory File, Attributes: AE, ShareMode: Read, Write, AllocationSize: 0

The AE attribute indicates the file is encrypted but the server would not have the required key to decrypt the file and is not trusted for delegation, could the delay be caused by the server trying to request the encryption key from a DC?

Is there a way to trun off efs in windows server 2000? It can be done via local  policy on 2003, but its not the same in 2000

I cant remove the encryption from IE temp files as its locked on by Policy
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Author Comment

by:kwatt562
ID: 35202199
ok i wrote a cipher vbs script to try to remove the encryption, and it worked
I tested the save and now it saves normally!!
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Author Comment

by:kwatt562
ID: 35202247
Does anyone know how to turn this off on the server? else the user will need to run the script everyday she logs on
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LVL 18

Expert Comment

by:Netflo
ID: 35202994
Try this:

http://www.petri.co.il/disable_efs_in_windows_2000.htm

Let me know how you get along

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Author Comment

by:kwatt562
ID: 35234561
I catn disable via domain policies as I dont have access. is their a reg key I can add to disable efs on Win server 2000?
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Author Comment

by:kwatt562
ID: 35319592
Any idea, How I can do this on Windows 2000 server, locally?
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Author Comment

by:kwatt562
ID: 35469301
Please select my solution (below) as the correct solution
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kwatt562:
I think possibly EFS is the issue here
check the process monitor file, and look at the failure when creating the tmp file
Desired Access: Generic Write, Read Attributes, Disposition: OverwriteIf, Options: Sequential Access, Synchronous IO Non-Alert, Non-Directory File, Attributes: AE, ShareMode: Read, Write, AllocationSize: 0

The AE attribute indicates the file is encrypted but the server would not have the required key to decrypt the file and is not trusted for delegation, could the delay be caused by the server trying to request the encryption key from a DC?

Is there a way to trun off efs in windows server 2000? It can be done via local  policy on 2003, but its not the same in 2000

I cant remove the encryption from IE temp files as its locked on by Policy Accept and Award Points Accept as Solution    

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by:LeeTutor
ID: 35859506
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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