Solved

Exchange OWA client preview attachment

Posted on 2011-03-23
11
785 Views
Last Modified: 2012-05-11
I have an Exchange 2007 SP2 install with all of our clients running OWA. I have 2 users that exhibit the following symptoms: After attaching a file to a new email, right clicking the attachment and selecting open result in the IE error message "Cannot display web page". Most of the other clients work and will open the attachment and I have 2 machines that are configured with the same XP SP3 / IE 8 and McAfee software, one works and the other does not using the same email account. I have reset the IE installation using the Advanced features with out success.
0
Comment
Question by:Clarity_IT_Manager
  • 4
  • 3
  • 2
  • +1
11 Comments
 
LVL 6

Expert Comment

by:naomelixes
ID: 35201349
Could the problem computer have some kind of adware/trojan/spyware, etc. messing up your IE?

I would try running Combofix (backup important data first) and then try again, it does fix weird browser errors, along with all the other cleanups it does.
0
 
LVL 7

Expert Comment

by:waleeda
ID: 35201350
please run run the Exchange Best Practice Analyser and see what is the issue
0
 
LVL 6

Expert Comment

by:naomelixes
ID: 35201365
I would really concentrate on the client machine(s), as the problem seems to be there...
0
 
LVL 7

Expert Comment

by:waleeda
ID: 35201378
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 35201461
Try disabling/uninstalling mcafee on the faulty machine.

What happens if someone else uses OWA on the faulty machine, does the problem stay with the machine?

On another note, you should be on Exchange 2007 SP3 by now... ;-)
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:Clarity_IT_Manager
ID: 35201596
I will uninstall McAfee and try it again. The problem stays with the client regardless of the mailbox that OWA is used to connect with so it is definitely a client issue.
0
 

Author Comment

by:Clarity_IT_Manager
ID: 35201741
I removed McAfee and before reinstalling, I tried it again with no change. I am installing another antivirus package and will scan the machine before retesting.
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 35202675
If you log into that PC as a new test user account, does the problem still exist?
0
 

Accepted Solution

by:
Clarity_IT_Manager earned 0 total points
ID: 35203415
I think I found it but will have to do some more analysis. If I start IE without addons the problem resolves so I will try to disable them one by one to find what is causing the issue.
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 35203470
Ok
0
 

Author Closing Comment

by:Clarity_IT_Manager
ID: 35473459
Root cause was determined but isolation in IE did not discover the problem. Refresh of the client to factory defaults may be the only resolution.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
how to add IIS SMTP to handle application/Scanner relays into office 365.

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now