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Exchange OWA client preview attachment

Posted on 2011-03-23
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Last Modified: 2012-05-11
I have an Exchange 2007 SP2 install with all of our clients running OWA. I have 2 users that exhibit the following symptoms: After attaching a file to a new email, right clicking the attachment and selecting open result in the IE error message "Cannot display web page". Most of the other clients work and will open the attachment and I have 2 machines that are configured with the same XP SP3 / IE 8 and McAfee software, one works and the other does not using the same email account. I have reset the IE installation using the Advanced features with out success.
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Question by:Clarity_IT_Manager
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Expert Comment

by:naomelixes
ID: 35201349
Could the problem computer have some kind of adware/trojan/spyware, etc. messing up your IE?

I would try running Combofix (backup important data first) and then try again, it does fix weird browser errors, along with all the other cleanups it does.
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Expert Comment

by:waleeda
ID: 35201350
please run run the Exchange Best Practice Analyser and see what is the issue
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Expert Comment

by:naomelixes
ID: 35201365
I would really concentrate on the client machine(s), as the problem seems to be there...
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by:waleeda
ID: 35201378
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LVL 31

Expert Comment

by:MegaNuk3
ID: 35201461
Try disabling/uninstalling mcafee on the faulty machine.

What happens if someone else uses OWA on the faulty machine, does the problem stay with the machine?

On another note, you should be on Exchange 2007 SP3 by now... ;-)
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Author Comment

by:Clarity_IT_Manager
ID: 35201596
I will uninstall McAfee and try it again. The problem stays with the client regardless of the mailbox that OWA is used to connect with so it is definitely a client issue.
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Author Comment

by:Clarity_IT_Manager
ID: 35201741
I removed McAfee and before reinstalling, I tried it again with no change. I am installing another antivirus package and will scan the machine before retesting.
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Expert Comment

by:MegaNuk3
ID: 35202675
If you log into that PC as a new test user account, does the problem still exist?
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Accepted Solution

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Clarity_IT_Manager earned 0 total points
ID: 35203415
I think I found it but will have to do some more analysis. If I start IE without addons the problem resolves so I will try to disable them one by one to find what is causing the issue.
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Expert Comment

by:MegaNuk3
ID: 35203470
Ok
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Author Closing Comment

by:Clarity_IT_Manager
ID: 35473459
Root cause was determined but isolation in IE did not discover the problem. Refresh of the client to factory defaults may be the only resolution.
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