Issue with Citrix presentation server user login
Posted on 2011-03-23
Hi Experts. Requesting your help to resolve issue with my Citrix presentation server user login
Environment: Citrix presentATION SERVER 4.5.
TS licensing server acivated on Additional domain controller. 40 Terminal user cals and 40 citrix cals are installed already.
IProblem Description: The issue I am facing is when the usage comes to peak, users trying to access published application getting an arror "To log on to this remote computer, you must have Terminal Server User Access permissions on this computer. By default, members of the Remote Desktop Users group have these permissions..... ". If they retrying for sometime it may gets login to citrix server. All users connected alredy with Citrix doesn't have any issues.
1. Most of the citrix users using two sessions using same username and passwords to get multiple views in software.
2. Terminal Server Manager - sessions showing almost maximum usage. 35-40(approx)
3. Citrix license usage still saying only 28(approx) used 12 cals remains free there.
experts.. kindly suggest possible workarounds for this issue. should I need to add more TS Cals(becoz most of the users using two session parallely) or root cause is somethig else?