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Win7 Ult x64: Parental Controls causing slow downloads, despite being stopped.

Posted on 2011-03-23
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Last Modified: 2012-05-11
I just received my new machine, and immediately after I assigned it to the domain I began downloading my programs.  I quickly noticed that the file download speed is severely handicapped.  I'm on a 1Gbps connection local area and a 50Mbps wide area, and neither will climb above 250Kbps, normally sitting around 96Kbps.

I did some troubleshooting, reset TCP/IP and Winsock, turned off IPv6 (incl. registry edit), etc.  I finally started in Safe Mode with networking, and the download speed jumped to normal speeds.  So I went back to normal startup and disabled all startup services, and the problem persisted.

Finally I started working on normal services, and narrowed the problem down to "Parental Controls". Weird thing is the service is stopped, however when I disable it, the problem is gone.  Keep in mind that on a Domain controlled machine, Parental Controls shouldn't be running, which it's not.  But somehow, it's still affecting file download speed.

Any idea why it is affecting it, and how I can fix it without disabling the service? (in case the machine gets moved to a home office). I've contacted Dell, and they've never seen this problem and don't have an idea of how to fix it, short of a clean OS install.

Windows 7 Ultimate x64, not on SP1 yet (got an alert it was buggy, and I can't really download it yet anyway).
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Question by:jamesbcox1980
6 Comments
 

Expert Comment

by:BBgamer360
ID: 35201887
If Windows Live parental controls are slowing you down, why not try an alternative like K9 (Free). I've tested it myself in a VM machine and it was pretty good.

http://www1.k9webprotection.com/
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Author Comment

by:jamesbcox1980
ID: 35201895
I don't need parental controls at all, so I simply uninstalled Windows Live Essentials.  However, the service still exists, and the problem persists.
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Accepted Solution

by:
David Johnson, CD, MVP earned 500 total points
ID: 35202781
just disable it.. if it is needed it will be reinstalled and re activated
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
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Expert Comment

by:ded9
ID: 35205863
Do you have norton installed becuase that too has a parental control software. Try uninstalling norton if you have it.


Ded9
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Author Comment

by:jamesbcox1980
ID: 35208405
I hadn't gotten as far as to install any software. I discovered the problem when I started to move the install files from our software depot. This service is definitely a Windows service. In fact, when I "hide Windows services", it gets hidden. I'm starting to think that when I was attaching the computer to the domain, there might have been an error writing group policy. Is there a way to reset the group policies after I remove it from the domain so I can start fresh?
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Author Closing Comment

by:jamesbcox1980
ID: 35232891
Thanks, went this route rather than going with a fresh install.  Removing the workstation from the domain and adding it again didn't fix the problem, so this was my best option.
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Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

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