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GMail - Cannot Attach/Upload Multiple Word or PDF files to an email

Posted on 2011-03-23
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Last Modified: 2012-05-11
For some reason my ability to attach multiple documents (word or pdf) to an email using Gmail is not working.  When I try it, it does nothing... It worked initially but somehow no longer.  When it worked I could click on "Attach File" in the email and then browse to My Documents folder and Ctrl + Click multiple files and they would upload to the email.  No more??

I'm using Windows 7, all updates are current.  Use both Chrome and IE8... neither work.

I've uninstalled and reinstalled Flash... no joy.  Checked the labs in Gmail against a working PC... same no joy.  Oddly enough I CAN multiple click on txt files and it works fine.  The documents I'm trying to upload are not large.

If I attach them one at a time no problems.  I can attach all I want (under the 25Mb limit).

Hopefully somebody has had this issue or give me a place to look.

Thanks
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Question by:rickdweaver
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Assisted Solution

by:Hutch_77
Hutch_77 earned 500 total points
ID: 35202403
I would try firefox and see if it works.

a popup blocker may cause this or a disabled add in.

You can go to tools and internet options then advanced tab in IE and click reset IE and see if it fixes it in IE.
If its a popup blocker which I would doubt as it isnt really a popup you have to check your toolbars to see if they are blocking it.

The way I have started attaching files in Gmail is drag and drop.  You might try it.
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Accepted Solution

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rickdweaver earned 0 total points
ID: 35202956
I shut off the popup blocker... still didn't work.  I also reset IE Advanced tab and still the same.  I did install Firefox and it works perfectly.  I guess its like when you tell the doctor "it hurts when I do this" and he says "don't do that"!  

Would like to know what it is but Firefox takes care of the problem.  I will try drag and drop also.

Thanks for you help...
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Expert Comment

by:Hutch_77
ID: 35202978
I has to be a setting or activeX control in IE or possibly a disabled addon.  
Chrome uses a lot of the IE settings and would be the reason you see similar issues.

I just prefer firefox to either and is what I usually recommend and rarely has issues.
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Expert Comment

by:Hutch_77
ID: 35231061
I made the ff suggestion and made sugestions for ie fixes
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Expert Comment

by:_alias99
ID: 35304411
All,
 
Following an 'Objection' by Hutch_77 (at http://www.experts-exchange.com/Q_26915857.html) to the intended closure of this question, it has been reviewed by at least one Moderator and is being closed by accepting rickdweaver's posted solution and awarding full points to Hutch_77's comment as an assisted answer.
 
 
Thank you,
 
_alias99
Community Support Moderator
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