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Windows Phone Exchange Setup Error

Posted on 2011-03-23
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Last Modified: 2014-11-12
We have a windows mobile phone that needs to be wet up with Exchange 2007 on Server 2008, I can add the email on my iPhone and Android phone; however, when I try to add it to a windows mobile phone it does not syn and just says error synchronizing. It does not even give an error code. Has anybody had this issue, I know for a fact that I am entering the information in correctly because I can add it successfully to two phones, I just do not understand. Thanks
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Question by:TechGuy_007
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Expert Comment

by:Alan Hardisty
ID: 35202644
Is the SSL certificate on the server the one installed with Exchange or a 3rd party one?

Windows Mobile phones are fussy about certificates - iPhones are not.

You may need to export and install the certificate on the Windows phone to make it work.
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by:TechGuy_007
ID: 35203670
how can I do that?
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Alan Hardisty earned 500 total points
ID: 35203707
Open up IIS Manager, Click on Your Server, Double-Click Server Certificates, Right-Click on the relevant Server Certificate and choose Export.  Point it somewhere like the Desktop and name the file, provide a password and Export.

Copy the certificate file to the computer on a USB stick and then do the following:

Open up Internet Explorer, Click on Tools, Internet Options, Content Tab, Certificate Button, Trusted Root Certification Authorities Tab.  Click Import, Next, Browse to the certificate file on the USB stick and click next, Select 'Place all certificates in the following store' and click Browse, check the Show Physical Stores Box and then select Trusted Root Certification Authorities Folder (Expand it) and then choose Registry and click OK.  Click Next and then Finish.  Click OK on the next prompt.
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