Cursor problems while using VMware
Hi all,
A few of our clients have some cursor problems after using a virtual machine via the VMware View agent. The symptoms are exactly the same as described in this post:
https://www.experts-exchange.com/questions/23013684/Mouse-Movement-is-sporadic-and-double-mouse-pointers-running-Full-Screen-XP-Guest-in-VMWare-ACE.html?sfQueryTermInfo=1+10+30+cursor+problem+vmware
I have uploaded a a picture to better describe the problem, its blurry but you can see two cursors where there should only be one. Sometimes three or four "Ghost" cursors will be displayed at once.
This happens intermittently regardless of which OS is installed on the virtual machine. I have made sure VM Tools is up to date already, reinstalled all mouse and graphic drivers. The only pattern I have noticed is that this only affects users with dual monitors. And the ghost cursors will only be present on the monitor using VGA, the mouse is normal on the DVI side.
Any ideas?
Thanks in advance.
Cusor.PNG
A few of our clients have some cursor problems after using a virtual machine via the VMware View agent. The symptoms are exactly the same as described in this post:
https://www.experts-exchange.com/questions/23013684/Mouse-Movement-is-sporadic-and-double-mouse-pointers-running-Full-Screen-XP-Guest-in-VMWare-ACE.html?sfQueryTermInfo=1+10+30+cursor+problem+vmware
I have uploaded a a picture to better describe the problem, its blurry but you can see two cursors where there should only be one. Sometimes three or four "Ghost" cursors will be displayed at once.
This happens intermittently regardless of which OS is installed on the virtual machine. I have made sure VM Tools is up to date already, reinstalled all mouse and graphic drivers. The only pattern I have noticed is that this only affects users with dual monitors. And the ghost cursors will only be present on the monitor using VGA, the mouse is normal on the DVI side.
Any ideas?
Thanks in advance.
Cusor.PNG
remixedcat
re-install vmware tools. also, check your options.
Whats the VMware View Client version you're running? have you tried 4.6?
http://downloads.vmware.com/d/info/desktop_downloads/vmware_view/4_6
Whats the View Client running on? Have you tried updating the graphic drivers on your client side?
http://downloads.vmware.com/d/info/desktop_downloads/vmware_view/4_6
Whats the View Client running on? Have you tried updating the graphic drivers on your client side?
ASKER
It happens regardless of what view client we use, regardless of graphic drivers. I stayed up late last night and it seems to only happen on monitors in portrait mode. After that a few google searches returned hundreds of unsolved cursor problem with win7 and portrait mode monitors.
I'm glad to know now what is causing the issue, however I still haven't identified a solution for the clients that need a portrait monitor setup.
I'm glad to know now what is causing the issue, however I still haven't identified a solution for the clients that need a portrait monitor setup.
perhaps changing the resolution with the virtual display drivers? updating?
going to config settings in vmware?
going to config settings in vmware?
If the problem persists, you may want to give Quest vWorkspace a try
http://www.quest.com/vworkspace/
They also support multi-monitor with mixed portrait and landscape orientation.
http://www.quest.com/vworkspace/
They also support multi-monitor with mixed portrait and landscape orientation.
you need to reduce graphics acceleration on whatever screen your picture was taken.
ASKER
Reducing graphics acceleration did not resolve the issue, neither did any of the other responses.
do you use anything like KVM? some of those are finicky and exibit wierd behaviour.
continuing the acceleration vibe - which operating system you are running - Linux, OSX or Windows XP ???
reducing acceleration to minimum on guest AND host did not help?
reducing acceleration to minimum on guest AND host did not help?
ASKER CERTIFIED SOLUTION
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ASKER
Windows 7 using VMware View client (4.0.1 and above) and connected to a remote VM machine via PCoIP, the mouse cursors are disappearing and or duplicating when the mouse pointer scheme is set to any of the following: None, Magnified, Windows Aero, and Windows Standard.