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Cursor problems while using VMware

Posted on 2011-03-23
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Last Modified: 2012-08-14
Hi all,

A few of our clients have some cursor problems after using a virtual machine via the VMware View agent. The symptoms are exactly the same as described in this post:

http://www.experts-exchange.com/Software/VMWare/Q_23013684.html?sfQueryTermInfo=1+10+30+cursor+problem+vmware

I have uploaded a a picture to better describe the problem, its blurry but you can see two cursors where there should only be one. Sometimes three or four "Ghost" cursors will be displayed at once.

This happens intermittently regardless of which OS is installed on the virtual machine. I have made sure VM Tools is up to date already, reinstalled all mouse and graphic drivers. The only pattern I have noticed is that this only affects users with dual monitors. And the ghost cursors will only be present on the monitor using VGA, the mouse is normal on the DVI side.

Any ideas?


Thanks in advance.

Cusor.PNG
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Question by:Lordy123
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11 Comments
 
LVL 11

Expert Comment

by:remixedcat
ID: 35206611
re-install vmware tools. also, check your options.
0
 
LVL 29

Expert Comment

by:Michael Pfister
ID: 35206613
Whats the VMware View Client version you're running? have you tried 4.6?
http://downloads.vmware.com/d/info/desktop_downloads/vmware_view/4_6

Whats the View Client running on? Have you tried updating the graphic drivers on your client side?
0
 
LVL 6

Author Comment

by:Lordy123
ID: 35206685
It happens regardless of what view client we use, regardless of graphic drivers. I stayed up late last night and it seems to only happen on monitors in portrait mode. After that a few google searches returned hundreds of unsolved cursor problem with win7 and portrait mode monitors.

I'm glad to know now what is causing the issue, however I still haven't identified a solution for the clients that need a portrait monitor setup.
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LVL 11

Expert Comment

by:remixedcat
ID: 35206728
perhaps changing the resolution with the virtual display drivers? updating?

going to config settings in vmware?
0
 
LVL 29

Expert Comment

by:Michael Pfister
ID: 35206885
If the problem persists, you may want to give Quest vWorkspace a try
http://www.quest.com/vworkspace/
They also support multi-monitor with mixed portrait and landscape orientation.
0
 
LVL 62

Expert Comment

by:gheist
ID: 35210931
you need to reduce graphics acceleration on whatever screen your picture was taken.
0
 
LVL 6

Author Comment

by:Lordy123
ID: 35232528
Reducing graphics acceleration did not resolve the issue, neither did any of the other responses.
0
 
LVL 11

Expert Comment

by:remixedcat
ID: 35232574
do you use anything like KVM? some of those are finicky and exibit wierd behaviour.
0
 
LVL 62

Expert Comment

by:gheist
ID: 35232884
continuing the acceleration vibe - which operating system you are running - Linux, OSX or Windows XP ???
reducing acceleration to minimum on guest AND host did not help?
0
 
LVL 6

Accepted Solution

by:
Lordy123 earned 0 total points
ID: 35302197
Adding the line mks.noHostCursor= "True"  C:\Program Data\VMWare\<VMWare Product>\Config.ini. resolved all our cursor related problems.

0
 
LVL 6

Author Closing Comment

by:Lordy123
ID: 35331395
Windows 7 using VMware View client (4.0.1 and above) and connected to a remote VM machine via PCoIP, the mouse cursors are disappearing and or duplicating when the mouse pointer scheme is set to any of the following: None, Magnified, Windows Aero, and Windows Standard.
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