Solved

can't send out email addressing to internal email address

Posted on 2011-03-23
6
627 Views
Last Modified: 2012-06-21
Hi Experts,

We use our Exchange 2003 sever as our scan job forwarding server.   scan job email was sent to our company email address.  Now it wouldn't work.  But we found that we can receive the scan email in Yahoo mail or any other addresses except of our company's email address.  

Please advice.

Thank you very much in advance.

Enjoyroot
0
Comment
Question by:EnjoyNet
  • 3
  • 2
6 Comments
 
LVL 14

Assisted Solution

by:Justin Yeung
Justin Yeung earned 50 total points
ID: 35203340
what do you mean scan job? it is from a multifunction printer?

usually there is an account in the printer which to access the smtp server. check if the account is locked out. or password expired, etc.
0
 

Author Comment

by:EnjoyNet
ID: 35203357
Yes, it is a MFP.  Since I can receive scan job email in my Yahoo.  So the account is not locked and pass is not expired I believe.  

Thanks
0
 
LVL 9

Expert Comment

by:herbus
ID: 35203563
Can you take a look at the SMTP logs for Exchange and see if there is an error code associated with any attempt to send to internal addresses?

The SMTP logs will typically be in your Exchange install location, under a folder called "server-name.log".

Did this used to work but suddenly stopped?  If so, any changes around that time?
0
Make managing Office 365 email signatures a breeze

Are you using Office 365? Having trouble trying to set up email signatures for your users? Getting stressed out managing multiple signatures? Need an easier way to manage? We have a solution for you, try the most-user friendly and powerful signature management tool on the market.

 

Author Comment

by:EnjoyNet
ID: 35203650
Herbus,

The log contains no error or may be I don't know how to read it. I tried to search for Error in the log and found nothing.   Yes, it just stopped working 10 days ago.  We didn't change anything.  

Thanks

Enjoyroot

0
 
LVL 9

Accepted Solution

by:
herbus earned 200 total points
ID: 35203817
I guess that all other internal mail is OK - just mail from the MFP is not delivering..?

Maybe I've jumped ahead of myself - check out this article and see if you can check the IIS SMTP logs rather than the Exchange specific entries I mentioned.  The IIS SMTP logs are a little less convoluted and will still let you establish whether mail connections from the MFP are making it to Exchange for your internal staff, or show a status code (sc-status column) that we can look into...
http://www.msexchange.org/tutorials/Logging_the_SMTP_Service.html

The Exchange logs I pointed you to are explained well enough here:
http://www.msexchange.org/tutorials/Exchange-2003-Message-Tracking-Logging.html
...with a link at the bottom of the article to another page showing some error codes:
http://www.msexchange.org/tutorials/Exchange_Server_2003_Message_Flow.html

There's a bit of troubleshooting you'll need to undertake, but I hope this gets you somewhere.  You need to search IIS or Exchange logs for the IP address of the MFP, then look for entries that contain one of your internal addresses that didn't get the mail.  From there, the status code or message tracking should be able to tell us where it went (or didn't)...
0
 

Author Closing Comment

by:EnjoyNet
ID: 35209423
I chose another mail server for forwarding.  Thank you for your help.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
Read this checklist to learn more about the 15 things you should never include in an email signature.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data‚Ķ
This video discusses moving either the default database or any database to a new volume.

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

25 Experts available now in Live!

Get 1:1 Help Now