[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now

x
?
Solved

Cisco CDR lacking stats - jitter, latency, pkts sent/received etc

Posted on 2011-03-23
4
Medium Priority
?
1,161 Views
Last Modified: 2012-06-27
I am running CUCM 7.1.  Call reporting includes the basic stats such as who called who when, how long the call lasted etc.  However troubleshooting information such as jitter, latency, packets sent/received is all reported as "null".  How to get this important information into my CDR/CMR?  Thank you.
ScreenHunter-15-Mar.-23-16.08.gif
0
Comment
Question by:amigan_99
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 20

Expert Comment

by:José Méndez
ID: 35212810
Would you believe me if I tell you, that Cisco phones do not support RTCP?
0
 
LVL 1

Accepted Solution

by:
amigan_99 earned 0 total points
ID: 35230496
Cisco Unified Serviceability >> Tools >> CDR Analysis and Reporting
 
Go to System >> Scheduler >> CDR Load

Uncheck "Load CDR only"

0
 
LVL 20

Expert Comment

by:José Méndez
ID: 35231380
Amigan, can you please confirm that those values within the CMRs do contain QOS information? Actually can you please clarify which details would those be?

Some metrices won't get populated as far as I understand:

http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/tools.html#wp1051922
0
 
LVL 1

Author Closing Comment

by:amigan_99
ID: 35304179
I got this answer and it worked via Cisco NetPro.

This was already true in my system:

CCMAdministration >> Service Parameter >> Call Manager Service go to Clusterwider Parameters and set "Call Diagnostics Enabled" to "Enable Only When CDR Enabled Flag is True"

..so just Uncheck "Load CDR only" was required.
0

Featured Post

[Webinar] Lessons on Recovering from Petya

Skyport is working hard to help customers recover from recent attacks, like the Petya worm. This work has brought to light some important lessons. New malware attacks like this can take down your entire environment. Learn from others mistakes on how to prevent Petya like worms.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: user_n
How Sip Phone (User Agent) works and communicates with sip servers 1.  There is a sip server and a sip registrar.  The sip server and sip registrar can be one server or two different servers. The sip registrar is the server on which it is record…
Hey there Heard about jingle, the add on for XMPP that enables point to point audio between two XMPP clients. No server config necessary. Actually quite a cool feature. However, how good is it if you can not use those voice capabilities to do a P…
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…
In response to a need for security and privacy, and to continue fostering an environment members can turn to for support, solutions, and education, Experts Exchange has created anonymous question capabilities. This new feature is available to our Pr…

649 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question