Solved

Problems with Terminal Services easy print (Error 372)

Posted on 2011-03-23
9
2,918 Views
Last Modified: 2012-05-11
Hi Everyone

One of our customers has a remote office with a user connecting to the main office with a simply RDP connection.

The users machine is windows xp Sp3, running the latest RDP 7 client. The local printer of his is a HP 4250 connection to the local lan and installed on the local machine with a standard TCPIP port.
The driver is the HP UPD 5.2 PCL6 (tried the actual 4250 PCL driver as well).

The server is a up to date Server 08 R2 terminal server. Other users in the office can print to printers using local IP ports, but no easy printing seems to be working.

When printing from the server i simply choose the redirected printer, and it spools up on the server and says the job is complete, but it never actually sends anything down the line to the client machine. The event logs show nothing on the pc. The event log on the server (specifically the PrintService log) is throwing an error with event ID 372. I can find nearly nothing online about this error, but please see the attached image for an idea.

Any suggestions to resolve this?

Thanks! Screenshot of erro logged
0
Comment
Question by:SpyderG
9 Comments
 
LVL 18

Expert Comment

by:Netflo
Comment Utility
Hi, has your XP client got .Net 3.5 installed, which is required for print Easy Print to work.

May I suggest you take a look at the following MS article for some useful pointers which will help resolve your issue.

TS: Terminal Server Printing / Easy Print  

Best of luck!
0
 
LVL 11

Expert Comment

by:yelbaglf
Comment Utility
Have you verified the security permissions on the printers folder?  Make sure the everyone group has permissions to this.

http://support.microsoft.com/kb/962930
0
 

Author Comment

by:SpyderG
Comment Utility
Hi guys and Thanks

I have checked and the everyone group has write and change permissions to the folder. When applying changes i ensured the print spooler service was stopped. I did get access denied errors to a couple of DLL files. Should i be taking ownership of the folder and trying again?

Also i have checked and the client does have RDP v7 on their machine as well as 3.5 which is required to install it.

The printer is being redirected ok, and it does print just fine locally, i also connected to another customers terminal server from this client and the redirected printer worked just fine. Still stuck on this...

Cheers!
0
 
LVL 18

Expert Comment

by:Netflo
Comment Utility
Can you please take ownership first then apply the everyone permission to that folder.

I have verified the permissions as described on the MS KB article and on a live Server 2008 R2 server which are correct. Please see the attached screenshot.

I believe we have narrowed the problem down to corrupt files as this folders contents should be empty. After setting the permissions can you MOVE the contents of this folder to a temporary location and test from the client.

Best of luck!
Capture.PNG
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 

Expert Comment

by:RCoTeam
Comment Utility
was there a final solution to this, I'm having the same issue?
0
 
LVL 18

Expert Comment

by:Netflo
Comment Utility
I believe my final comment should have resolved the issue, SpyderG can you confirm?
0
 

Accepted Solution

by:
SpyderG earned 0 total points
Comment Utility
We found that the PC in question had a Windows.0 directory rather than a Windows directory. Noticed the image file isnt getting tranferred to the printer directory on the client. The customer has opted to move to a new Windows 7 PC rather than reinstall XP. WIll update if this resolves the issue.
0
 

Author Comment

by:SpyderG
Comment Utility
Sorry for the late reply, installing the new PC resolved the issue, likely was the odd windows path that was causing it.

Thanks everyone!
0
 

Author Closing Comment

by:SpyderG
Comment Utility
Problem was odd and not related to any other answers provided.
0

Featured Post

Wish Marketing would stop bothering you?

Is your marketing department constantly asking for new email signature updates? Are they requesting a different design for every department? Do they need yet another banner added? Don’t let it get you down! There is an easy way to manage all of these requests...

Join & Write a Comment

I have been working as System Administrators since 2003. I recently started working as a FreeLancer and was amazed to find out that very few people are taking full advantage of their Windows Server Machines. Microsoft Windows Server comes with so…
Normally after a failure of Domain Controller, when promoting new DC the DC is renamed, we will discuss the options in Dcpromo to re-create the DC with the same name. Scenario: You are a small IT shop with two Domain Controllers (Domain Contr…
This tutorial will show how to push an installation of Backup Exec to an additional server in both 2012 and 2014 versions of the software. Click on the Backup Exec button in the upper left corner. From here, select Installation and Licensing, then I…
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now