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exchange 2007 mailbox missing after deleting user - deleted mailbox retention not working!

Posted on 2011-03-23
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Last Modified: 2012-05-11
While trying to fix a messed up WinXP workstation logon that was confused about a user's domain profile, we deleted the user's active directory account which, it turns out, deleted the mailbox as well. We thought we could recover from this mistake by using the disconnected mailbox recovery feature which is configured and active. However, when we go to the management console, connect to the server and open the window for disconnected mailboxes, nothing is listed.

Additional info: Before we discovered the mailbox got "deleted" we had recreated a user account with the same name and email address. Could this have caused the deleted mailbox to get completely orphaned?

Any ideas on what to do about this?

I think we've got a backup copy of the OST files for the Outlook client if needed, but I'd prefer to recover the genuine mailbox, obviously.
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Question by:Shannon Mollenhauer
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Alan Hardisty earned 2000 total points
ID: 35203815
Run the following command from the Exchange Management Shell:

Clean-MailboxDatabase "Database Name"

Then check the Disconnected Mailboxes.
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Author Closing Comment

by:Shannon Mollenhauer
ID: 35203941
Winner!!! Microsoft didn't mention that step in their Technet description of the process. I'm buying you a large, expensive beer whenever you're in Peoria next! THANKS!
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Expert Comment

by:Alan Hardisty
ID: 35203945
Well you wouldn't expect them to tell you everything now would you?

Glad it helped and thanks for the points.

I'm hopping on a plane now!  Quite fancy a beer : )

Alan
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