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A problem connecting Samsung Galaxy S to MS Exchange online

Posted on 2011-03-24
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Last Modified: 2012-05-11
Dear experts,

We are using MS online services (BPOS, Business Productivity Online Suite) in our company. We have already configured successfully several mobile phones to connect to the online exchange (including several Nokia models, Iphone 4 etc.)

Now, I'm facing a problem when connecting Android based Samsung galaxy S to exchange online. This is the current situation:

I start by opening the "Email" option from  applications menu. At first I enter the email address and password. Then I select Manual setup and "Exchange account". There I can see then the following fields:

Domain username:  (I give this as "firstname.secondname@domain.com")
Password: (just giving the password)
Exhange server: (I enter : red002.mail.emea.microsoftonline.com) as I'm located in Europe
Finally I check "Use secure connection (SSL)"

When I press "Next", the phone tries to retrieve incoming server settings but fails with an error: "User name or password incorrect". Thus, I know that at least the exchange server is contacted. However, I'm sure that password and login settings are ok. I can log to https://red002.mail.emea.microsoftonline.com/owa/ successfully with the same credentials.

So the question is: Is samsung Galaxy S supported at all? And is there any other way to configure the phone in "more" manual way?

BR,
Jani

 
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Question by:JaniHuttunen
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Author Comment

by:JaniHuttunen
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Anyone? Points lifted from 250 to 500.
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LVL 3

Expert Comment

by:mpilarczyk
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Did you try to enter username as DOMAIN\user?
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Author Comment

by:JaniHuttunen
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Yes I have.

This phone has Android version 2.2 and should support Exchange synch.

The following guide has been provided (by Cortado) for Galaxy S:
http://www.cortado.com/euen/TopMenu/Support/GuidesManuals/SamsungGalaxyS.aspx

In steps 6 the manual says:
¦Domain\Username: Enter "\" and your Cortado e-mail address.
 
I have tried everything with no luck:
jani.huttunen@mobidiag.com
jani.huttunen\mobidiag.com
mobidiag.com\jani.huttunen
mobidiag.com\jani.huttunen@mobidiag.com
\jani.huttunen
\jani.huttunen@mobidiag.com

I never end up in step 7 but the setup gives the following error:
"Setup could not finish. Username or password incorrect. (Authentication failed.)"

Any ideas?
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LVL 3

Expert Comment

by:mpilarczyk
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Try:
MOBIDIAG\jani.huttunen

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Author Comment

by:JaniHuttunen
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Unfortunately the same error...
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LVL 3

Expert Comment

by:mpilarczyk
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We have few Galaxy S with Android 2.1 and many HTC Desire with 2.2 in my  organization. Every smartphone works fine with our Exchange 2010. So I can assure you that Androids work with Exchange.

Install CatLog software form the Market - you will be able to record logs during connection attempts. You can inrease log verbosity - hopefully you will pinch the problem.
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Author Comment

by:JaniHuttunen
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Thanks for the information.

I read from some site, that android phones have indeed worked well with Exchange. However, some problems were reported when connecting to Exhange online hosted by MS (BPOS, Business Productivity Online Suite). I guess they are still using Exchange 2007.

I installed CatLog as you suggested. Thanks for the hint. However, couldn't immediately find anything reasonable from the log. I also left support request for Exchange online. I Hope, they could come up with a solution.

I will  post the resolution here as I have more information on the issue.

-Jani
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Accepted Solution

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JaniHuttunen earned 0 total points
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The solution was finally rather obvious.

When I changed my password (again), synchronization started working! In the previous password(s), I had used some spesial Skandinavian characters ('ä') that apparently caused the issue when accessing the Exchange online service by phone! However, the old password still worked well when logged from OWA!

It still remains a bit unclear where the actual problem resides. Could the problem lie in Exchange online? Or is it only related to Samsung Galaxy S (or Android 2.2)?

However, case closed regarding this particular problem.
 
Jani
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Author Closing Comment

by:JaniHuttunen
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Case closed. Resolution found by the creator of the thread. The actual source of the problems still a bit unclear
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