?
Solved

Outlook 2010 - Search Folder - "Cannot display the folder"

Posted on 2011-03-24
6
Medium Priority
?
2,973 Views
Last Modified: 2012-05-11
Hi all

I have some problems with an Outlook 2010 client (exchange 2007 connectivity) and the default search folders. (categorized mail,  big messages,  important mail, etc.)

the folders are there (but in cursive font) and counting messages but when try to open it displays an error "Cannot display the folder". Whatever i do - it's not working.
Delete the profile, re-create it, set exchange cache mode, outlook /cleanfinders.

even if i try with this user on an brand new system, first-time use outlook, it creates everything perfect except for this corrupted "search folders".  They will follow somehow...

Someone can tell me how to fix this issue? Could it be an corruption on the mailbox store for this user on exchange itself?

thanks and best regards
-Michael
0
Comment
Question by:digifineEFX
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
6 Comments
 
LVL 7

Expert Comment

by:Saoi
ID: 35205809
Hi,

You need to run the "New-MailboxRepairRequest" commandlet against the user's mailbox.

New-MailboxRepairRequest -Mailbox "User Name" -CorruptionType SearchFolder,FolderView

http://technet.microsoft.com/en-us/library/ff625221.aspx
http://technet.microsoft.com/en-us/library/ff625226.aspx

Sam
0
 

Author Comment

by:digifineEFX
ID: 35206087
Hi, Thanks.  This command is valid for Exchange 2010 only?  We are working with Exchange 2007 - is there a similar command for 2007 ?
0
 
LVL 7

Expert Comment

by:Saoi
ID: 35206157
Ah appologies - I saw the 2010 and went straight to that, but it's Outlook 2010. There's no equivalent command in Exchange 2007 as far as I know.

Try running Outlook 2010 with the following switches, one at a time, and see if they help:

/resetsearchcriteria       - I think you already did this
/resetfolders
/resetnavpane      

Sam
0
Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 

Author Comment

by:digifineEFX
ID: 35207269
Hi again,  thanks, but all of the command did not bring back the functionallity.

/resetsearchcriteria   does delete the "search folder" but then when create a new one the same problem....

0
 

Accepted Solution

by:
digifineEFX earned 0 total points
ID: 36246626
To close this issue here (just forgot it complety, sorry)

Nothing was help at all - just one thing: Recreate the whole mailbox on the exchange and re-import all the email backs. This solved the problem.
0
 

Author Closing Comment

by:digifineEFX
ID: 36275256
see last comment.
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
Changing a few Outlook Options can help keep you organized!
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
Suggested Courses
Course of the Month12 days, 13 hours left to enroll

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question