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Outlook 2010 - Search Folder - "Cannot display the folder"

Posted on 2011-03-24
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Last Modified: 2012-05-11
Hi all

I have some problems with an Outlook 2010 client (exchange 2007 connectivity) and the default search folders. (categorized mail,  big messages,  important mail, etc.)

the folders are there (but in cursive font) and counting messages but when try to open it displays an error "Cannot display the folder". Whatever i do - it's not working.
Delete the profile, re-create it, set exchange cache mode, outlook /cleanfinders.

even if i try with this user on an brand new system, first-time use outlook, it creates everything perfect except for this corrupted "search folders".  They will follow somehow...

Someone can tell me how to fix this issue? Could it be an corruption on the mailbox store for this user on exchange itself?

thanks and best regards
-Michael
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Question by:digifineEFX
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LVL 7

Expert Comment

by:Saoi
ID: 35205809
Hi,

You need to run the "New-MailboxRepairRequest" commandlet against the user's mailbox.

New-MailboxRepairRequest -Mailbox "User Name" -CorruptionType SearchFolder,FolderView

http://technet.microsoft.com/en-us/library/ff625221.aspx
http://technet.microsoft.com/en-us/library/ff625226.aspx

Sam
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Author Comment

by:digifineEFX
ID: 35206087
Hi, Thanks.  This command is valid for Exchange 2010 only?  We are working with Exchange 2007 - is there a similar command for 2007 ?
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Expert Comment

by:Saoi
ID: 35206157
Ah appologies - I saw the 2010 and went straight to that, but it's Outlook 2010. There's no equivalent command in Exchange 2007 as far as I know.

Try running Outlook 2010 with the following switches, one at a time, and see if they help:

/resetsearchcriteria       - I think you already did this
/resetfolders
/resetnavpane      

Sam
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Author Comment

by:digifineEFX
ID: 35207269
Hi again,  thanks, but all of the command did not bring back the functionallity.

/resetsearchcriteria   does delete the "search folder" but then when create a new one the same problem....

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Accepted Solution

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digifineEFX earned 0 total points
ID: 36246626
To close this issue here (just forgot it complety, sorry)

Nothing was help at all - just one thing: Recreate the whole mailbox on the exchange and re-import all the email backs. This solved the problem.
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Author Closing Comment

by:digifineEFX
ID: 36275256
see last comment.
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