Solved

Toshiba Portege Laptop - XP

Posted on 2011-03-24
5
399 Views
Last Modified: 2012-06-27
We have a Toshiba Portege R500 Laptop unit.

http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=26571 

From the above thread, it seems that in order to run XP Pro on the laptop we have to change the SATA controller mode to Compatability rather than AHCI.

We have done this and successfully installed Windows XP.

Then...after a couple of days we log on and the mousepad and keyboard don't work. The laptop boots up but there is no mousepad or keyboard.

We then re-image the laptop and again, the unit works for 2-3 days and the same thing happens.

What could the issue be?
0
Comment
Question by:carrgater31
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 8

Accepted Solution

by:
MarkieS earned 250 total points
ID: 35205870
Hi,

Your HDD / SATA / AHCI operation is likely a red herring!  As long as Windows XP install can "see" the Hard disk then it will install happily.  Running your Hard disk BIOS in compatibility mode will degrade disk performance slightly but it wont (shouldn't) affect the mouse/keyboard operation.

Has windows XP been activated?

Is there any windows Updates applied after you have installed XP.  Leave it off the network after you set it up and see if it last longer than

Can you plug in a USB mouse and keyboard?  Do they work?

Are there any non-operation devices in Hardware, Device Manager?

Is there anything showing in the event viewer?

Can you connect to it remotely from another PC to examine these issue?

cheers
Mark S..
0
 
LVL 88

Assisted Solution

by:rindi
rindi earned 250 total points
ID: 35205877
Possibly an update got installed that mixed things up. Did you try doing a system restore to an earlier restore point before restoring the image? Also check the toshiba site for XP driver updates, particularly for the chipset.

You could also make sure that you have enabled remote desktop on the PC, that way, should the problem occur again, you could get into the system remotely, and then mouse and keyboard drivers should install normally.
0
 
LVL 30

Expert Comment

by:ded9
ID: 35205930
I agree with rindi comments.


Ded9
0
 
LVL 3

Expert Comment

by:selimfelex
ID: 35206094
you can embed the SATA/AHCI driver in the windows instlation cd and gain the performance of your HDD
try these steps
http://www.digitgeek.com/how-to-slipstream-sata-drivers-into-xp-cd/.
0
 
LVL 92

Expert Comment

by:nobus
ID: 35213487
try removing/ reconnecting the mousepad
updating the driver can help too
0

Featured Post

MIM Survival Guide for Service Desk Managers

Major incidents can send mastered service desk processes into disorder. Systems and tools produce the data needed to resolve these incidents, but your challenge is getting that information to the right people fast. Check out the Survival Guide and begin bringing order to chaos.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
assessment of laptops/desktops for hardware refresh 6 93
"k" and "i" wont work in a dell lap top 5 68
Windows 10 disk usage 100%. 28 400
how many cores in note3? 5 108
It is only natural that we all want our PCs to be in good working order, improved system performance, so that is exactly how programs are advertised to entice. They say things like:            •      PC crashes? Get registry cleaner to repair it!    …
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
Suggested Courses

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question