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Toshiba Tecra A9 BIOS upgrade problem

Posted on 2011-03-24
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Last Modified: 2012-08-13
I have recently installed Windows 7 and Office 2010 to a group of Tecra A9 users.  Some users have been experiencing slow processing and often getting 'Not responding' on some actions. One user has been particularly hard hit so I reinstalled Windows 7 and Office 2010 but without improvement.  The problem is erratic.

I have found that the problem Tecra has a bios v1.60 whereas some  of the others have v2.10 which is the latest, I therefore attempted to upgrade the bios to see if this resolved the problem.

I downloaded v2.10 (P0054v210.exe - this is the only bios upgrade available) from the Toshiba web site but when I try to run it I get the error 'BIOS update is not supported OS....' I have read that P0054v210.exe might not be compatible with Windows 7 and I should use XP, so I tried XP compatibility, same error. I don't want to have to reinstall XP if possible. .

I read on the Toshiba forum (for a Tecra A11)  that installing the Value Added Pack (VAP) would work but it was already installed to the problem Tecra. I decided to unistall the VAP and installed it again with no errors reported. Still can't run P0054V210.exe.

Although, when I try to run HW Setup from the Toshiba Utilities folder on the Start menu I get "HCI Load Error!!" followed by "SCI Load Error!!" but it then puts up a Setup dialoge box with "General" tab with details of the current Bios version. I have uninstalled and re-installed twice and still get the same problem.  On a Tecra with v2.10 I get configuration tabs so that may be an issue with the BIOS.

Screen captures attached.
 
So my question is does anybody know how to upgrade the bios from v1.60 to v2.10 on a Tecra A9 running Windows 7?


 Lnr7simonBiosUpgradeError.docx
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Question by:Gadz99
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6 Comments
 
LVL 3

Expert Comment

by:selimfelex
ID: 35206037
try to make a DOS bootable cd including the following
1- the .bin file of your new bios
2- the program that will burn the .bin file to the bios and this program vary depending on
what is the manufacture of you your bios is it AMI bios or Award
,download the right one for your bios from the internet
then boot to DOS , run the program, point to the .bin file, then update ,  
be carfule as this may halt your system if you r not aware of the bios upgrad.
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Author Comment

by:Gadz99
ID: 35206093
The only bios upgrade downloadable from Toshiba is a .zip which contains P0054v210.exe.  The Toshiba site says it is for the Windows platform though doesn't seem to like Windows 7.

I've tried using a UBCD4WIN boot cd which is based on XP but this runs into problems of it's own with the RAM drive when it tries to unzip P0054v210.exe.

Thanks anyway slimfelex
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LVL 3

Assisted Solution

by:selimfelex
selimfelex earned 200 total points
ID: 35206187
try to unzip P0054v210.exe in windows (extract with winrar ) then open the extracted folder
click on install2
then try the compatability option  again
try right click and run as admin
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LVL 92

Expert Comment

by:nobus
ID: 35213476
you could install xp on an usd drive (if you can boot from usb) + the bios update
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Accepted Solution

by:
Gadz99 earned 0 total points
ID: 35214489
Tried all that including both XPsp3 & XPsp2 compatibility. Same result.

I transfered the extracted files to a usb drive and booted the Tecra using UBCD4Win and got 'Couldn't locate msvfw32,dll' then wbddc34i.dll not found.

I moved the files to the root of the usb drive and expanded msvfw32.dl_ from the 'i386' folder (used to build the UBCD4Win). It started to run then returned " BIOS Upgrade is failure.  BIOS is not able upgraded on this configuration" [sic]

I have now backed up the current Windows 7 image, installed XP, successfully upgraded the bios and restored the Windows 7 image.

Still got the problem with the Toshiba HW Setup utility but that's a separate question.

Thanks for the ideas anyway.

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Author Closing Comment

by:Gadz99
ID: 35252700
This is a work around I didn't want to have reinstall XP
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