I have recently installed Windows 7 and Office 2010 to a group of Tecra A9 users. Some users have been experiencing slow processing and often getting 'Not responding' on some actions. One user has been particularly hard hit so I reinstalled Windows 7 and Office 2010 but without improvement. The problem is erratic.
I have found that the problem Tecra has a bios v1.60 whereas some of the others have v2.10 which is the latest, I therefore attempted to upgrade the bios to see if this resolved the problem.
I downloaded v2.10 (P0054v210.exe - this is the only bios upgrade available) from the Toshiba web site but when I try to run it I get the error 'BIOS update is not supported OS....' I have read that P0054v210.exe might not be compatible with Windows 7 and I should use XP, so I tried XP compatibility, same error. I don't want to have to reinstall XP if possible. .
I read on the Toshiba forum (for a Tecra A11) that installing the Value Added Pack (VAP) would work but it was already installed to the problem Tecra. I decided to unistall the VAP and installed it again with no errors reported. Still can't run P0054V210.exe.
Although, when I try to run HW Setup from the Toshiba Utilities folder on the Start menu I get "HCI Load Error!!" followed by "SCI Load Error!!" but it then puts up a Setup dialoge box with "General" tab with details of the current Bios version. I have uninstalled and re-installed twice and still get the same problem. On a Tecra with v2.10 I get configuration tabs so that may be an issue with the BIOS.
Screen captures attached.
So my question is does anybody know how to upgrade the bios from v1.60 to v2.10 on a Tecra A9 running Windows 7?