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Intermittant Internet Access through IE

Posted on 2011-03-24
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Last Modified: 2012-05-11
WinXP-SP2, IE 8, Router: Linksys WRT160N

I have this problem where, after restarting my PC,  Internet Explorer works for a while then stops. This is  very consistent.

Another symptom is that when it stops working, I can no longer ping the PC from another one on my home network.  Also cannot remote desktop to the PC.

Other PC’s on my network are working fine.

I’ve run virus software, removed all firewall and antivirus software, uninstalled and reinstalled network card device and drivers, reset my router, tried both static and dynamic IP addresses.

Here’s another odd twist. When I am VPN’d into one of my client sites, I can access the internet with no problems. This kind-of makes sense since the IP assigned to me is through their router and I’m accessing the internet through their network. But then it makes me wonder, why can’t  I get to the internet on my PC when I'm not VPN'd to another network.

I thought I had it figured it out after I reset my router. That worked for a day, but now a day later, same problem.  I heard about some router virus that was resetting the DNS server IP address, but it looks correct.  And remember, I don’t have a problem with my other PC's on the network.

It really looks like some type of virus, but  maybe the two antivirus programs I used, missed it. (AVG, Maleware Bytes).

Also, no problems with Outlook email.

Any ideas out there?

John
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Question by:askolits
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by:ded9
ded9 earned 232 total points
ID: 35206461
Its not a virus but could be an invalid entry in you tcp stack.

Run this tool and then restart the computer.

http://www.snapfiles.com/get/winsockxpfix.html

Check how it works.


Ded9
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by:JRoyse
JRoyse earned 61 total points
ID: 35206478
If you rebooted your router and it worked for a day I would look closer at that.

Do you know if there is a firmware update from the router support to flash your router with an update?

Are you wired with CAT5?  If you look at the properties of the ethernet adapter, are there any TX/RX errors (bad cable?)

Home grade Routers are pretty much disposable, maybe you could borrow someone else's to see if that is the problem before you buy a new one.

I have also seen network cards go bad.  They do so in very unpredicatable ways.  They are also cheap - if you are using an onboard one for instance with a desktop PC - a PCI network card won't cost much, and can be considered an upgrade.

Why havent you updated to WinXP SP3?
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by:JRoyse
ID: 35206538
Try loading a speedtest.net speed test, from each PC - maybe you will find someone out of the ordinary.
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by:Aaron Tomosky
Aaron Tomosky earned 98 total points
ID: 35206633
How many computers do you have on your LAN? I've seen many a linksys router have weird issues with over 25 computers even though the documentation doesn't mention anything like this.
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Author Comment

by:askolits
ID: 35206701
ded9: Didn't help

Newer Router Firmware?
I'll Check

Cat5?
Allready had tried that

Nic Card?
It might be wacky but why would it work fine when VPN'd to other networks?
But, that may be my first choice.

Different Router:
What stumps me on that is there is no problem with any other PC ,Wired or wireless.

Win-XP SP3?
Actually thought I had the latest. I can certainly try that.

SpeedTest?
I'll try it and see what happens. Have to do it right after I reboot, otherwise it probably won't work.

# Of Pc's
Only have 3-4 running on the network.
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by:Aaron Tomosky
ID: 35206737
How long does it work about? An hour? A day? 5 min?
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by:ded9
ID: 35206755
Try creating a new user account . Restart the computer and login under the new account. Could be a corrupt account.


Ded9
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by:Jackie Man
Jackie Man earned 49 total points
ID: 35206824
Run the ipconfig command again

ipconfig /all >results.txt

Post the content inside results.txt back and we can see what is the problem.

Also logon to the console to see the range of ip address for the dhcp service.
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by:ded9
ID: 35206849
Is the sound driver listed in device manager. If yes post the screenshot.


Also would recommend running dxdiag  from run box and run the audio test.

Ded9
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Author Comment

by:askolits
ID: 35207058
Works for how long?
Varies, but usually breaks in about 5 minutes or so.

IPconfigAll:
See attached. I current have the router set to assign a specific IP to the Mac address for my PC (192.168.1.15) . But I have also tried this with dynamic IP assignments from the router (it handed out 192.168.1.101) and by placing a fixed IP on the TCIP setting for the Nic card. None of those changes fixed the problem.

Creating New User?
Hmmm... Intersting idea but since I can't ping it, don't think that will fix it. I just logged in as another user allready set up and IE doesn't work.

DxDiag:
Ran it. No problems found on all the tabs displayed.

Audio Device:
Not sure where your going with that but I have attached an image with the property boxes for each device.
 Driver List For Audio and NIC
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\John Skolits>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : office-xp
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : Yes
        WINS Proxy Enabled. . . . . . . . : Yes

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Intel(R) PRO/1000 MT Network Connect
ion
        Physical Address. . . . . . . . . : 00-0C-F1-9C-DF-FC
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.15
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DHCP Server . . . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 204.111.1.35
                                            204.111.1.36
        Lease Obtained. . . . . . . . . . : Thursday, March 24, 2011 9:16:18 AM
        Lease Expires . . . . . . . . . . : Friday, March 25, 2011 9:16:18 AM

Ethernet adapter Bluetooth Network Connection:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Bluetooth Device (Personal Area Netw
ork) #4
        Physical Address. . . . . . . . . : 00-07-61-9F-69-18

C:\Documents and Settings\John Skolits>

Open in new window

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by:ded9
ID: 35207078
sorry wrong post regarding sound it was meant for another question

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by:Aaron Tomosky
ID: 35207234
When it stops working, try unplugging the network cord for a sec am plug it back in. First that fix it?
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by:ded9
ID: 35207254
Try booting the  computer in safe mode with networking and check how it works.

If it works good in safe mode with networking then problem could be with some startup and services.

Also can try clean boot in normal mode.

Clean Boot Process

Boot in safe mode and launch msconfig
Click Start-msconfig-click on services tab -put a check on hide all microsoft services and then click disable add. Click on startup tab and disable all.

Restart the computer in normal mode


Try it



Ded9
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Author Comment

by:askolits
ID: 35207336
I tried safe mode aand I can ping the PC and IE opens. I'm going to wait a while and makes sure it's still working.

So my guess, it's a serves. But, there are sooo many services. I wonder how I can find out which one.

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by:Aaron Tomosky
ID: 35207475
Sounds like a remnant of a firewall left over. Look for an services named like your av or firewall company
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by:askolits
ID: 35207525
Restarted in Normal Mode.
Riight now, can't ping it, but IE is working. This has happened before. Eventually IEwill stop working.

I watching the services now. If I sort by status, any new ones starting up I can see added to the list. My hope is that once IE breaks, I will see a new service starting.
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by:ded9
ID: 35207538
You have to do clean boot

Clean Boot Process

Launch msconfig
Click Start-msconfig-click on services tab -put a check on hide all microsoft services and then click disable add. Click on startup tab and disable all.

Restart the computer in normal mode

If internet works fine then try enabling two startup and two services from msconfig. Restart the computer during this process. This will help you identify which services or startup is creating problem.





Ded9
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Author Comment

by:askolits
ID: 35208485
I did a clean boot. The first thing I do, is try to ping the PC. It always works in Safe mode, but even after the clean reboot, ping didn't work. IE is now working but will ineviatble fail.

I just ran msconfig in regular mode. All non-MS services are disabled as expected. I then removed the win.ini and system.ini. No go.
I did a diagnostic startup. No go
I removed pratically all the startup items.

So, can you think of anything else to try?
I guess SP3 might be wothr a try.
.
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by:Aaron Tomosky
ID: 35208562
Had a thought. Go into power settings and disable USB selective suspend and pci link state power management. Then go to device manager and properties your nic and if there is a power tab uncheck allow windows to turn off this device to save power
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by:ded9
ID: 35208636
go to device manager -on the top select show hidden devices-you will see non plug and play option on the list-under non plug and play-disable security software if u see any file relating to it disable it and then restart the comp and check



ded9
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by:JRoyse
ID: 35209000
You can download a live linux CD/DVD called Knoppix - it has a command prompt to ping with and a web browser..  

What is your outbound ISP?  DSL or Cable?

YOu may have a MTU problem, and troubleshoot here:

http://help.expedient.com/broadband/mtu_ping_test.shtml

You try the pingtest.net / speedtest.net links:

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by:leetpriest
leetpriest earned 24 total points
ID: 35209097
Download google chrome or Mozilla firefox  and browse using one of those browsers, let me know if the issue occurs with one of these browsers or not.

What version of IE are you using? You can obtain this information by opening the browser, clicking help or the Question mark icon, and selecting "About Internet Explorer"
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by:leetpriest
ID: 35209106
Out of curiosity, can you ping 127.0.0.1 from the PC with the problem, when the problem occurs?
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by:leetpriest
ID: 35209148
My apologies for the 3 posts,

Can you please manually assign the following IP address., mask, dns, and default gateway to your computer under IPv4 (V6 should not be installed pre-sp3 if it is, disable it), and ensure that this doesn't already exist in your network:

        IP Address. . . . . . . . . . . . : 192.168.1.20
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DHCP Server . . . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 204.111.1.35
                                            204.111.1.36

See if this fixes the issue as well.
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Author Comment

by:askolits
ID: 35209856
" disable USB selective suspend and pci link state power management."
Couldn't find that option, but I was able to change the power setting on the NIC gard as you suggest.
No go.

"select show hidden devices"
Did that and found some odd items which I git rid of.  Did not see a " non plug and play" item listed.
Rebooted, still no go.

"127.0.0.1"
Yes, I can ping 127.0.0.1 from the PC. In fact I can ping anything from it. I just can't ping 'to' it from another PC.

Mozilla or Chrome:
Remember, my problem begins with the Pinging process even before I start IE (Version 8). If I can't ping it, then there's going to be an IE problem regardless. When I have a ping 'to' the PC  (like when Iit's in safe mode) , everything is fine. But if I have no ping, IE may work for a while, but eventually breaks. I'm really not sure if it's worth the time to try a different browser. Unless you think Explorer is doing something during the WinXP boot process.

Another reason I don’t think it's IE is because if I try to ping it, before even selecting a user from the main user screen , the ping problem is already occurring. There is a ping in SafeMode but not in normal mode.  In this test, the user profiles haven’t even been loaded yet.
If you think I should still try Moziilla or Chrome, I will.


New IP:
In order to change the IP to .20, I removed the fixed IP assigned by the router based on the Pc's Mac ID. Restarted in safe mode and as expected, I could Ping it and IE is fine. Then restarted normally and no go.


What is your outbound ISP?  DSL or Cable?
DSL. ISP is Shentel (But, remember, all the pinging tests I'm referring to are within my network.)
I'll take a look atthe MTU link you sent.



Speed Tests:
I ran them and have attached snapshots
 Broken PCSnapshot2.jpg
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by:ded9
ID: 35210033
Launch device manager-click view on the top and select how hidden devices. After doing that you will see non plug and play drivers-select the plus sign next to that and check for any security software file -or any file that has an yellow exclamation mark.

Or post the screenshot of files under non plug and play drivers from device manager.


Ded9
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Author Comment

by:askolits
ID: 35210127
MTU Ping Test:
I ran the suggested test. i did this on two Pc. The one with the problem I lowered to packet size of  1472. Then I received timeouts. At 1473 I got the messages "it need to be fragmented". Never got an actaul ping reading.
On the second PC, I got down to a packet sioze of 1273.
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by:askolits
ID: 35210318
I found it! I swear it wasn't there before. I had turned off a bunch of services and maybe that's why I didn't see it.

Here's a list
 Non plug and Play list
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by:ded9
ID: 35210410
Try disabling sonicwall ipsec driver and then restart the computer. check whether internet works.

Ded9
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by:ded9
ID: 35210422
Also try disabling logmein driver and then restart the computer.

Ded9
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Author Comment

by:askolits
ID: 35210473
Done. I actually removed it. Rebooted. No change
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Author Comment

by:askolits
ID: 35210633
Disabled LogMeIn. No go
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by:ded9
ID: 35211152
Do not remove anything. Just disable it.

Disable cisco system ipsec driver and then restart the computer.

Ded9
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by:ded9
ID: 35211157
Also i hope computer is in clean boot state while we are doing this steps.


Ded9
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by:ded9
ID: 35211178
Also launch services.msc and check dhcp service is started and automatic.


Ded9
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by:ded9
ID: 35211186
disable vsdatant from non plug and play list.

Restart the computer after disabling.


Ded9
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Author Comment

by:askolits
ID: 35237832
I've paused on this for a couple days. I'll let everyone know soon if any solution worked.
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
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by:Jackie Man
ID: 35238175
Type to run ipconfig /all in other working computers and post back the results.
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by:askolits
ID: 35241595
At this point it's looking more and more like a NIC card or router issues. I rebooted my router this morning and using a dynamic IP, and it worked fine. After  afew hours, I assigned a fix IP to the NIC card and now it's messed up again.

I ordered a new NIC card and will also order a new router.

I'm looking to upgrade anyway. Always used Linksys and would prefer that.
Any recomendations for a VPN Router (2-5 VPN ports), Gigabit network, Wireless?

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by:ded9
ID: 35241655
If you can ping in safe mode with networking then its not the nic card thats 100% sure.



Ded9


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by:JRoyse
ID: 35241673
The most reliable home router has ALWAYS been a linux box with two nics, and a linux firewall distribution.  ipcop, or a BSD pfsense type os is very reliable.  You can boot them from a Compact flash IDE adapter and make it solid-state.

IF you don't want to go that route I would suggest the most reliable is TWO consumer home routers, and turn off the wifi radio on one - just use it for routing.  Then turn on wifi for the other and use it as a wireless bridge.  It is pretty common for the household gear to get hot, if it is warm to the touch, it is probably too hot inside the plastic case.  Electronics need their cool to work correctly.  Some people cut more slots or put fans on them to get them to last longer.
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Author Comment

by:askolits
ID: 35241901
ded9: NIC
Yea, that makes sense.

JRoyse:
Really don;t want to go the Linux route. I just have an home office  with a server and 4 PC's.
I already have two routers. One is just a bridge. I use that one to network two PC's and a NAS box that have Gigabit nic cards. My current primary router is only a 100M. So I want to upgrade to a gigabit VPN router. It will be faster and also add a multi-port VPN capability which I currently don;t have.

Note: During all this testing, I'm plugged directly into the primary router that's connected to the WAN which also handles wireless.

I was considering a Linksys WRVS4400N. But doesn't look it got good reviews.
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by:ded9
ID: 35241917
I dont think its the router or the nic card if things are working fine in safe mode with networking.

Can try advanced clean boot to isolate the problem but first create a restore point.


Ded9
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Author Comment

by:askolits
ID: 35241977
I actually did create a restore point, but also had stopped many servise while testing. In doing so, the restore point service I stopped deleted all my previos restore points! Oh well... Lesson learned.

There are other strange issues with my router. It started asking me for a username and password arbitrarily. Some pages it did, others it didn't, even though I told it to save the password. And that was on my laptop, not the PC with the problem. This has also been happening the last few weeks.

Either way, I want to upgrade to a different router, so before I spend a lot more time on this, I'm going that route first.


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by:ded9
ID: 35242065
You can buy a new router ...but try this last step.

Run combofix and then restart the computer
http://download.bleepingcomputer.com/protected/7e0d895a01249a7efac61bcbcb7fe8c2/4d91f73d/ComboFix.exe


If you dont want to run it no issues...but since your said that its opening wierd pages ...this tool is worth a try.




Ded9
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by:Aaron Tomosky
ID: 35242665
Hmmm. Wierd browser issues... Have you tried running hijackthis and see if Ie has any wierd addins?
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by:younghv
ID: 35308798
This will only take you about 5 minutes to test, so probably worth your time.

http://www.experts-exchange.com/A_4922.html (Rogue-Killer-What-a-great-name)

After running Menu Option [1], go ahead and run through all of the other options -
[2-6]

"Attach" the reports that get generated - if it finds anything.

Intermittent problems are always the worst to diagnose, but it appears as though you've tried everything except malware trouble-shooting.

I think you should also make sure that you have taken the steps outlined here:
http://www.experts-exchange.com/A_1940.html (Basic Malware Troubleshooting)

FWIW - "ComboFix" is never the first choice for malware trouble-shooting. It is a great tool - if needed - but it shouldn't be used casually and only if your other tools haven't worked.

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by:askolits
ID: 35310622
HiJack This.:
I ran it may times. I had it down to only a few items that were listed since I removed practically everthig. But I was still having the problems.

Well, I bought a new router. Installed it and so far so good. It may have been the issue. I'm going to give it a week. If no issues, then that's were the problem was.

I will take a look at the maleware info.
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by:younghv
younghv earned 36 total points
ID: 35310871
I'm not sure why you would run HijackThis.
It is OK for identifying SOME of the processes/applications running on your system, but has not been an effective malware fighting tool for a long time.

Something to think about since your new router seems to have made a change...This link was provided by the Expert known as sjklein42 - if he checks in to this question (and it works) please give him the credit.

http://tidystorm.com/423/the-redirect-virus-was-in-my-router/

This vulnerability exists IF the default password is left in place on the router - so if you have already changed yours (and also on the old one), you should be affected.
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Author Comment

by:askolits
ID: 35311502

HiJackThis.

I've had great sucess using it to find issue on people's PC's. Actaully, It was one of the first things I used when I first started to see the problem. Probably a week before I even decided to post the issue here.

Redirect:

I was already familiar with Redirect and investigated it before I even posted my issue on Experts Exchange. Actually, suprised no one considered it before this. But I'm not sure if the redirect virus would inhibit the ablilty for my PC to be pinged from another PC on the network. Besides, my issue only affect one PC out of many. It is all very strange indeed.



actually, I was familiar
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Author Comment

by:askolits
ID: 35352961
OK. Here's an update. I was about to close this case. I bought a new router and everything was flawless for about 5 days. Then back to the same old thing.

I then disabled my internal NIC adater on my mother board, through the BIOS. Then installed a new NIC
card. But same issue.

So, the next step will be for me to go back a try a bunch of the previous suggestions again. This way, I'm back uo to date on the latest ideas. I will probably re-vist this again on Monday.
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by:Aaron Tomosky
ID: 35353354
The only other times I've seen this problem was when something was when the router/firewall was too sensitive and thought it was getting a ddos flood. Twice I've seen this with the little netgear prosafe routers. Disabling the ddos protection was the fix. What brand / model of new router did you get? Same as the old one?
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by:ded9
ID: 35353722
If nothing works then can go for a repair installation. If repair installation does not work then go for a clean install of windows.


Ded9
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by:younghv
ID: 35353865
When you installed the new router, did you change the default password?

I can't tell if you ever walked through all the steps I posted up in http:#a35308798
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Author Comment

by:askolits
ID: 35356270
1) I bought a Linksys WRV4400N router
2) I pretty much set up a new user/pwd when I first setup the router
3) ddos? Well, I used the older router for about 2 years without a problem. Not sure if the new Linksys Router will allow me to diable DDOS. Actually not really sure what DDOS iprotection is. But I can look at the router and see if it's something I can disable.
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by:JRoyse
ID: 35366937
Maybe the DSL modem is going bad?  You can swap those out easy if you are using PPPoE authentication.

I have heard of people putting lamp timers on home network equipment to reboot them at night.  If a reboot of the Router/DSL modem works for you, you are not out that much trouble for trying the lamp timer.  other than it shutting down any connections at night during the reboot.
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by:Jackie Man
ID: 35367838
Are you stressing the router all day long such as BT, video streaming, etc. ?

Do you feel that the router is a bit too hot when it stops to work for you?
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Author Comment

by:askolits
ID: 35398017
DSL Modem going bad?
I don't think it's going bad. Why would a bad modem affect my inabaility to ping the PC on my internal network that's isolated by my router.


Stressing Router All Day:

Well, it's a new router and the old router did the asame thing. Remember, it only affects one PC out of 4. Some are hard wired and others wireless. They work fine.

Update: Well, it all started working fine last Friday. So I was afraid to turn off my PC. I left everything on for 6 days with no problems. I had to reboot this morning, and that was the end of my good fortune. Now I'm back to sqaure one.  I'm goint to now start working on it again.  
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Author Comment

by:askolits
ID: 35398188
I went back through this thead and retried everything.

Attached are the results of RougeKiller.
 RKreport-1-.txt

 RKreport-2-.txt

 RKreport-3-.txt

 RKreport-4-.txt

 RKreport-5-.txt

 RKreport-6-.txt
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Author Comment

by:askolits
ID: 35399704
Just decided to try ComboFix. When running it, it said I had AVG installed and I had to remove it.
Tried to remove AVG but couldn’t.  AVG says it can’t delete a registry key.   Tried to delete the key myself in Safe Mode as Admin and regedit said it’s locked and “I don't have permissions, but I can change permissions” on the key.  I tried to add 'administrator' to the key's permission and it says I can't change the permission. Wow, this is crazy….

 So now I have to figure out how to delete the bad key so I can uninstall AVG and  run combo-fix.
The key is HKLM\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Windows
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Author Comment

by:askolits
ID: 35399835
Just tried a series of fixes found on the net and Experst-Exchange to unlock the key but none worked.
Unless anyone has any brillaint ideas, I think I'm just going to upgrade to Windows 7.
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by:ded9
ID: 35400068
If everything thing works fine in safe mode with networking then the problem lies in the non plug and play drivers (device manager)


Ded9
0
 
LVL 41

Expert Comment

by:Jackie Man
ID: 35400227
You need to download AVG removal tool to remove AVG.
0
 

Author Comment

by:askolits
ID: 35400312
AVG Removal didn't work. Below was the result. I tried both Version 9 (which my PC says it has) and also Version 11, in case it also removes Version 9.  Here are the results.


2011-04-15 11:53:45,890 INFO Command line: "C:\Documents and Settings\John Skoli
ts\Desktop\avg_remover_stf_x86_2011_1184.exe"
2011-04-15 11:53:45,890 WARN AvgAdminDir param empty.
2011-04-15 11:53:49,671 INFO AvgRemover runs in attempt number 1
2011-04-15 11:53:49,671 INFO *****     Msi data     *****
2011-04-15 11:53:49,671 INFO *****     Exchange&Outlook plugins data     *****
2011-04-15 11:53:49,671 INFO Removing AvgOutlook addin
2011-04-15 11:53:49,671 INFO  AvgOutlook Removing HKCR addin keys x86
2011-04-15 11:53:49,671 INFO  AvgOutlook Removing HKCR addin keys x64
2011-04-15 11:53:49,671 INFO Removing Sharepoint plugin if exists
2011-04-15 11:53:49,671 INFO Removing Antispam plugin for Exchange 2000/2003 if
exists
2011-04-15 11:53:49,687 INFO *****     Services     *****
2011-04-15 11:53:49,687 INFO Processing service avg8emc, it can take several min
utes...
2011-04-15 11:53:49,687 INFO Service avg8emc is not installed
2011-04-15 11:53:49,687 INFO Processing service avgfws8, it can take several min
utes...
2011-04-15 11:53:49,687 INFO Processing service avg8wd, it can take several minu
tes...
2011-04-15 11:53:49,687 INFO Processing service AvgWFPx, it can take several min
utes...
2011-04-15 11:53:49,687 INFO Processing service AvgWFPa, it can take several min
utes...
2011-04-15 11:53:49,687 INFO Processing service avg9wd, it can take several minu
tes...
2011-04-15 11:53:49,687 INFO Processing service AvgMfx86, it can take several mi
nutes...
2011-04-15 11:53:49,687 INFO Processing service AvgMfx64, it can take several mi
nutes...
2011-04-15 11:53:49,687 INFO Processing service AvgLdx86, it can take several mi
nutes...
2011-04-15 11:53:49,687 INFO Processing service AvgLdx64, it can take several mi
nutes...
2011-04-15 11:53:49,687 INFO Processing service AvgTdiX, it can take several min
utes...
2011-04-15 11:53:49,687 INFO Processing service AvgTdiA, it can take several min
utes...
2011-04-15 11:53:49,687 INFO Processing service AvgRkx86, it can take several mi
nutes...
2011-04-15 11:53:49,687 INFO Processing service AvgRkx64, it can take several mi
nutes...
2011-04-15 11:53:49,687 INFO Processing service avg9emc, it can take several min
utes...
2011-04-15 11:53:49,687 INFO Processing service avgfws9, it can take several min
utes...
2011-04-15 11:53:49,687 INFO Processing service avgfws, it can take several minu
tes...
2011-04-15 11:53:49,687 INFO Processing service AVGIDSAgent, it can take several
 minutes...
2011-04-15 11:53:49,687 INFO Processing service AVGIDSShimxpx, it can take sever
al minutes...
2011-04-15 11:53:49,687 INFO Processing service AVGIDSFilterxpx, it can take sev
eral minutes...
2011-04-15 11:53:49,687 INFO Processing service AVGIDSDriverxpx, it can take sev
eral minutes...
2011-04-15 11:53:49,687 INFO Processing service AVGIDSShimvtx, it can take sever
al minutes...
2011-04-15 11:53:49,687 INFO Processing service AVGIDSFiltervtx, it can take sev
eral minutes...
2011-04-15 11:53:49,687 INFO Processing service AVGIDSDrivervtx, it can take sev
eral minutes...
2011-04-15 11:53:49,687 INFO Processing service AVGIDSFiltervta, it can take sev
eral minutes...
2011-04-15 11:53:49,687 INFO Processing service AVGIDSDrivervta, it can take sev
eral minutes...
2011-04-15 11:53:49,687 INFO Service AVGIDSDrivervta is not installed
2011-04-15 11:53:49,687 INFO Service AVGIDSFiltervta is not installed
2011-04-15 11:53:49,687 INFO Service AVGIDSDrivervtx is not installed
2011-04-15 11:53:49,687 INFO Service AVGIDSFiltervtx is not installed
2011-04-15 11:53:49,687 INFO Service AVGIDSShimvtx is not installed
2011-04-15 11:53:49,703 INFO Service AVGIDSDriverxpx is not installed
2011-04-15 11:53:49,703 INFO Service AVGIDSFilterxpx is not installed
2011-04-15 11:53:49,703 INFO Service AVGIDSShimxpx is not installed
2011-04-15 11:53:49,703 INFO Service AVGIDSAgent is not installed
2011-04-15 11:53:49,703 INFO Service avgfws is not installed
2011-04-15 11:53:49,703 INFO Service avgfws9 is not installed
2011-04-15 11:53:49,703 INFO Service avg9emc is not installed
2011-04-15 11:53:49,703 INFO Service AvgRkx64 is not installed
2011-04-15 11:53:49,703 INFO Service AvgRkx86 is not installed
2011-04-15 11:53:49,703 INFO Service AvgTdiA is not installed
2011-04-15 11:53:49,703 INFO Service AvgLdx64 is not installed
2011-04-15 11:53:49,703 INFO Service AvgMfx64 is not installed
2011-04-15 11:53:49,703 INFO Service AvgWFPa is not installed
2011-04-15 11:53:49,703 INFO Service AvgWFPx is not installed
2011-04-15 11:53:49,703 INFO Service avg8wd is not installed
2011-04-15 11:53:49,703 INFO Service avgfws8 is not installed
2011-04-15 11:53:49,703 INFO Processing service AVGIDSShimw7x, it can take sever
al minutes...
2011-04-15 11:53:49,703 INFO Processing service AVGIDSFilterw7x, it can take sev
eral minutes...
2011-04-15 11:53:49,703 INFO Processing service AVGIDSDriverw7x, it can take sev
eral minutes...
2011-04-15 11:53:49,703 INFO Processing service AVGIDSFilterw7a, it can take sev
eral minutes...
2011-04-15 11:53:49,703 INFO Processing service AVGIDSDriverw7a, it can take sev
eral minutes...
2011-04-15 11:53:49,703 INFO Processing service AVGIDSErHrxpx, it can take sever
al minutes...
2011-04-15 11:53:49,703 INFO Processing service AVGIDSErHrvtx, it can take sever
al minutes...
2011-04-15 11:53:49,703 INFO Processing service AVGIDSErHrvta, it can take sever
al minutes...
2011-04-15 11:53:49,703 INFO Processing service AVGIDSErHrw7x, it can take sever
al minutes...
2011-04-15 11:53:49,703 INFO Processing service AVGIDSErHrw7a, it can take sever
al minutes...
2011-04-15 11:53:49,703 INFO Processing service avgwd, it can take several minut
es...
2011-04-15 11:53:49,703 INFO Processing service AvgAdminServer, it can take seve
ral minutes...
2011-04-15 11:53:49,703 INFO Service AVGIDSShimw7x is not installed
2011-04-15 11:53:49,703 INFO Service AVGIDSFilterw7x is not installed
2011-04-15 11:53:49,703 INFO Service AVGIDSDriverw7x is not installed
2011-04-15 11:53:49,703 INFO Service AVGIDSFilterw7a is not installed
2011-04-15 11:53:49,703 INFO Service AVGIDSDriverw7a is not installed
2011-04-15 11:53:49,703 INFO Service AVGIDSErHrxpx is not installed
2011-04-15 11:53:49,703 INFO Service AVGIDSErHrvtx is not installed
2011-04-15 11:53:49,703 INFO Service AVGIDSErHrvta is not installed
2011-04-15 11:53:49,703 INFO Service AVGIDSErHrw7x is not installed
2011-04-15 11:53:49,703 INFO Service AVGIDSErHrw7a is not installed
2011-04-15 11:53:49,703 INFO Service avgwd is not installed
2011-04-15 11:53:49,703 INFO Service AvgAdminServer is not installed
2011-04-15 11:53:49,765 INFO Service avg9wd is not running
0
 

Assisted Solution

by:askolits
askolits earned 0 total points
ID: 35400318
Wait a sec. I thought AVG tool was finished. It's still doing something
0
 

Accepted Solution

by:
askolits earned 0 total points
ID: 35421472
I gave up! I was finally unable to uninstall AVG and run ComboFix. It found a bunch of things, but then other things started breaking. I went out and bought a cople new drives and installed Win 7 and will use the Virtual XP feature for my older compatbile XP apps.

Thanks again for everyone's help.  I was just losing to much work time messing with all the various issues.

I even can't begin to figure out how to distribute the points. Will anyone be upset if I just deleted this question?
0
 
LVL 38

Expert Comment

by:Aaron Tomosky
ID: 35421541
That is a little rude.
0
 
LVL 41

Expert Comment

by:Jackie Man
ID: 35421543
It is OK to delete this question.

Just a friendly reminder, I suggest that you shall stay away from AVG Internet security 2011 for your new OS. I have seen many cases where If you do not buy AVG from its free software, they will cause you lot of troubles.
0
 

Author Comment

by:askolits
ID: 35424155
aarontomosky::
Gee, that hurts. I'm anything but rude.

What I guess I can do is go back and look at all the responses and give each person a percentage of points based on the reposnses. I could also rate each answer based on the amount of time I think someone spent. Yet that's hard to figure. It would be just a guess.  I guess I should deduct "ded9" some percentage because he mistakenly posted an answer to this thread that belonged to another theread. . But then again, he has had the most reposnses. So maybe he should be rewarded for being the most attentive.   .......

I'm open to suggestions.


0
 

Author Comment

by:askolits
ID: 35424160
jackieman::

I actually had a full paid version of AVG.

Now, at this point I did not install any anti-virus. But will be doing so today. You have a recommendations?
0
 
LVL 41

Expert Comment

by:Jackie Man
ID: 35424461
I help friends to install Avira and Avast and up to now, there are no major problems for virus.

For the company I work for, I recommend symantec endpoint.

But, in the world of Internet threats, there are no 100% security and we do need to have a cautious mind of the potential threats in our Internet activity so that we could have a rough idea of a potential catch of virus and malware; and the best practice of safe browsing; regulate backup of data, cloning of disk image and updates of OS patches, virus definition and software.

I understand it may be a bit difficult for normal user of computers as the threats are out there every second and we will never know when our computer will be compromised or already been compromised without our awareness.

To conclude, recommendation is always only an recommendation and the ultimate solution is dependent on our knowledge and skills to use computers.
0
 
LVL 41

Expert Comment

by:Jackie Man
ID: 35424521
Besides, from time to time, we need to read reviews of comparisons among different anti-virus softwares like the one in the link below.

http://www.av-comparatives.org/en/comparativesreviews/detection-test
0
 
LVL 38

Expert Comment

by:Aaron Tomosky
ID: 35425009
Askolits I didn't mean you were rude, I ment it would be rude to just delete the question and not award any points to all the volunteers that have posted these 72 comments to your question.
I understand your frustration with removing avg or whatever broke all this but sometimes a fresh install is a troubleshooting step. It's not as if you chucked it in the bin, it was software related at the end and now it works.
0
 

Author Comment

by:askolits
ID: 35427018
Well, I sit down and figure out some way to award the points.

Thanks,
0
 

Author Closing Comment

by:askolits
ID: 35759466
I gave up on the whole thing and reinstalled windows. Spent too much time trying to fix it. Thanks to all that spent so much time helping me. Especially ded9.  I broke the points out based on number of reposnses from each expert and arbitrarily picked a responses to assign the points to each expert. There was no one solution that worked.
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