terminal server login problems
Posted on 2011-03-24
I have a weird issue that I'm hoping somebody can give me a clue about. I have a terminal server with about 30 users accessing. The vast majority of them do daily with no issues. There are, however, a couple users (and they are usually the same ones, but not necessarily, have a curious issue that I cannot seem to fix.
They connect to the terminal server, get a log on prompt, enter their passwords, it goes through the motions of logging on, then the terminal server connection simply and abruptly ends. Everybody else logs in no problems at all. There is absolutely NO event log entry on the terminal server, on the client computer, or on the license server that suggest a problem--the only event log entry is on the terminal server in the security log that reports a successful logon of the user in question.
Now, if I restart the terminal server the person can log on. I did that yesterday, and he had no problem logging on after. However this morning when he came in he had the same issue. It's of course a little cumbersome to restart the terminal server whenever he can't log in.
Any guidance on what I should do to troubleshoot would be greatly appreciated.